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Superior Moving & Storage Reviews Summary

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Removal Companies | Philadelphia, PA

5101 Unruh Ave, Philadelphia, PA 19135, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Superior Moving & Storage?

As of Jun 18, 2024, 599 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Superior Moving & Storage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

outstanding!!! They were fast, hard working, polite, professional

punctual, efficient, professional, honest

professional, so caring and so focused

hardworking movers! They were amazing

arrived on time and job completed

communicated costs and procedures clearly

kind, efficient, and organized

everything was awesome! My three man team was the best

movers themselves are impeccable and professional

using a dolly to transport the trash

About this report

This report was produced by Trustguide on Jun 18, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 18, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Superior Moving & Storage's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
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Superior Moving & Storage's customer reviews analysis

The overall reputation of Superior Moving & Storage appears to be generally positive based on the latest customer reviews. The reviews repeatedly commend the company's moving crew for their professionalism, efficiency, and courteous behavior. Workers such as Lamont, with his team Hein and Mike, and others like Bill, Joe, and Curtis, receive explicit praise for their hard work and polite nature. Owner Mark is recognized for his caring attitude and willingness to ensure customer satisfaction. Customers have highlighted the company's respect for property, timeliness, and problem-solving ability. On the other hand, an isolated incident involving improper disposal of trash by the company's employees points towards a potential lapse in professionalism and respect for community standards. Despite this negative occurrence, the company's commitment to customer service and a seamless moving experience is clear from the predominance of positive feedback.

Positive Feedback

Key positives mentioned in customer feedback for Superior Moving & Storage include the exceptional work ethic of the moving crews, which is described as fast, hardworking, and professional. Staff members such as Andre, Tom, Derrick, Chris, Charlie, as well as Nelson and Nelson, are recognized for their careful handling of items, and their ability to work efficiently and organize possessions strategically. Furthermore, the movers' friendly demeanor and positive attitudes contribute to a stress-free moving experience for the customers. High levels of professionalism and customer appreciation, as evidenced by the owner's involvement, have also been noted. The company's ability to swiftly and effectively complete moves, be it local or interstate, alongside transparent communication about costs and procedures, figures prominently in the feedback.

Concerns and Threads

On the more critical side, there appears to be a significant instance of unprofessional behavior reported, where two employees of Superior Moving & Storage were caught on a security camera inappropriately disposing of trash on a public sidewalk. This act indicates a disregard for environmental responsibility and local community standards, contradicting the professional image portrayed in the other reviews. Though this appears to be an isolated case amidst otherwise positive feedback, it remains a concern for potential clients who value civic responsibility and may cause some to question the integrity of the company's operations.

Frequently asked questions about Superior Moving & Storage

How does Superior Moving & Storage ensure the safety of my belongings during a move?

According to customer testimonials, Superior Moving & Storage employs professional and caring crews who are focused on the careful and efficient handling of property. The staff is praised for strategically placing items and taking great care to prevent damage.

Can I expect punctuality and efficiency when hiring Superior Moving & Storage?

Yes, many customers have noted that the movers from Superior Moving & Storage are punctual, often arriving on time, and are efficient in completing moves ahead of schedule while maintaining a high quality of service.

Customers report fair pricing for the services provided by Superior Moving & Storage. Reviews frequently cite the high level of professionalism and customer service as well worth the cost.

Recent customer reviews and testimonials for Superior Moving & Storage

Superior Moving & Storage
Mike Wroblewski
5-Star
2 weeks ago
Lamont and his crew (Hein & Mike) were outstanding!!! They were fast, hard working, polite, professional, pleasant, and kept it light and stress free. They got a ton of work done quickly, and had me amazed by the incredibly high quality of work they delivered, as well as the pride they took in their professionalism. There is no other company I would ever consider for moving again. I can not thank you enough for how much this helped me out in a high stress time.
Superior Moving & Storage
Robin Cohen
5-Star
3 months ago
I used Superior Moving for the second time in 3 years. Bill, Joe, and Curtis were the dream team! They were punctual, efficient, professional, honest, and worked well together moving some large furniture into my apartment. I communicated with the owner Mark several times. He is very caring, and wants to do the best job for a fair price. He listened to my needs and made certain that everything was done to my liking. He appreciated me as a repeat customer and thanked me for being a good customer. I would not hesitate to recommend Superior Moving for your next move!
Superior Moving & Storage
Jonathan Eaton
5-Star
4 months ago
I just used Superior Moving & Storage for my move and could not have been happier. Mark and Bill were wonderful to work with in putting together the best way to address my needs. When moving day came, Andre and his crew - Tom, Derrick, Chris and Charlie - could not have done a better job! All five of them were so professional, so caring and so focused on the careful and efficient handling of my property. Nothing received even the slightest scratch and they heard what was most important to me about the move and made that happen! I would only use Superior and Andre and his crew for my next move! They are the best!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
599
reviews
Excellent
Good
Average
Fair
Poor
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About Superior Moving & Storage

Removal Companies
Family owned Philadelphia moving and storage company with 40 years of experience. We have a large self-storage warehouse and perform about 25 moves per day! We now have portable storage containers that can be delivered to your home or business. Superior Moving & Storage offers the ideal, tailor-made solutions to ensure a stress-free moving experience, whether you're moving across the street or across the nation. Our moving company has been focusing on clients and addressing their needs first since 1981. Contact Superior movers in Pennsylvania, New Jersey, and Philadelphia to schedule a seamless move. Superior Moving & Storage, a family-owned business with 40 years of expertise in the moving industry. We make your move as easy as possible!
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