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Muscular Moving Men Reviews Summary

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Removal Companies | Phoenix, AZ

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2950 E Mohawk Ln suite 100, Phoenix, AZ 85050, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Muscular Moving Men?

As of Jun 19, 2024, 1009 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Muscular Moving Men's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

super professional and nice too

exceeded my expectations

extremely personable, courteous, professional

worked efficiently and made the entire process extremely easy

I am honored to be a your part of a great team

always have done a fantastic job

awesome job that my clients aren't afraid to have to move again

Fast, efficient, professional and polite

worst experience i have ever had

WALK AWAY. UNETHICAL BUSINESS

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 18, 2024
Last updated
June 19, 2024

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Muscular Moving Men's customer reviews analysis

The reputation of Muscular Moving Men is somewhat polarized based on the provided customer reviews. On the one hand, several customers praise the company for their efficiency, professionalism, and courtesy. Positive aspects include the movers' careful handling of furniture, adherence to the customer's requests regarding item placement, and a sense of personal connection described by some reviewers. Notably, one reviewer felt the movers treated them like family rather than contractors, while another highlighted the movers' role in a non-profit's positive experience being budget-conscious and efficient. These recurring themes suggest a company that, when performing well, can offer an attentive and thoughtful service. On the other hand, serious concerns emerge surrounding reliability and business ethics. Complaints include significant delays in delivery, poor communication, mishandling of belongings, unexpected price hikes, and customer service described as unhelpful and dismissive. These severe grievances, including an instance of forced signing off on undamaged goods, depict a company with inconsistency in service quality and potential operational and ethical challenges.

Positive Feedback

The positive aspects of customer feedback often commend Muscular Moving Men for the movers' professionalism, efficiency, and politeness. Many reviews reflect satisfaction with the careful handling of possessions, like furniture being placed exactly where desired and belongings being prepped conscientiously. Customers have mentioned movers being exceptionally efficient, completing tasks quicker than estimated, and saving time and potentially costs in the process. A particular highlight is the cordial and approachable manner of the movers; customers describe them as friendly, courteous, and as even feeling like family members – which seems to provide comfort during the typically stressful process of moving. Additionally, there is recognition for MMM's capacity to deal with last-minute moves and to deliver service under budget, which has been especially appreciated by non-profit organizations and individuals alike.

Concerns and Threads

The negative feedback for Muscular Moving Men draws attention to several critical issues. A prominent concern is the apparent lack of reliability with repeated rescheduling and delays in delivery, leading to inconvenience and extended periods without furniture for customers. Communication breakdowns are noted, with reports of ignored calls and unfulfilled promises regarding follow-up on missing items. One grave complaint described is the customer being pressured into signing off on the condition of items before they had a chance to inspect them, coupled with experiencing damaged, wet, and ruined belongings once unpacked. Price-related complaints are severe, with experiences of initial quotations escalating dramatically – in one case reported, a quoted move went from $2,000 to $7,000, which raises questions about business transparency and ethics. Overall, these negative experiences depict a company that may struggle with consistency in service delivery and that may not meet basic expectations of honesty and customer care.

Frequently asked questions about Muscular Moving Men

Are items stored by Muscular Moving Men insured against damage?

Muscular Moving Men provide insurance for items during transport and storage. However, it is essential to understand the specifics of their insurance policy and what it covers. In the event of damage or loss, customers are advised to file a claim with the company.

Does Muscular Moving Men provide accurate quotes and stick to them?

There are mixed experiences regarding quotes. While some customers report satisfaction with the pricing, others have faced significant unexpected price increases during the moving process. Customers are advised to get all quotes in writing and to clarify what the quotes include and if there are circumstances that may lead to additional charges.

How does Muscular Moving Men handle last-minute schedule changes?

Reviews indicate that Muscular Moving Men is capable of accommodating last-minute requests; however, several customers have experienced rescheduling and delays initiated by the company. It's recommended to discuss potential changes and the company's policies beforehand to ensure alignment on expectations.

Recent customer reviews and testimonials for Muscular Moving Men

Muscular Moving Men
Cathy Kay
5-Star
3 weeks ago
I chose Muscular Moving Men because I knew I had to be out of one house weeks before I could move into my new house and I knew they would store everything. The guys that came and picked everything up were efficient and took great care with our furniture. James, Mel and Juan delivered it to my new home. They were super professional and nice too. The guys listened and made sure the furniture was placed exactly where I wanted. I felt more like they were family than contractors.
Muscular Moving Men
Eme Holdaway
5-Star
a month ago
If I could leave zero stars, i would. This was the worst experience i have ever had. The first red flag was them trying to push the pickup date of our stuff. Then they were supposed to deliver it on 4/8 when we arrived at our new home. Last minute they pushed it to 4/12. They then pushed it again to 4/20. Then 4/22. We had no furniture for weeks. When they finally arrived we noticed that they had forgotten quite a few of our items. They promised they took note of that and someone would be in touch to ship them to us. No one ever was. They’ve ignored most of our calls to get our stuff (including three years worth of my perfume collection.) when we finally got a hold of them they basically said “too bad. File with the insurance” so i will never get them back which is devastating. When they unloaded our items they refused to leave until we signed a form stating that all our stuff was here and undamaged. I kept saying i was uncomfortable signing that until we went through our stuff but were forced to sign. While unpacking our items, we noticed multiple of the boxes (even ones marked fragile) were crushed. Almost all of our stuff was soaking wet and ruined. They promised our items were in a temperature controlled unit but our candles were melted so that was a lie. Our tv screen was shattered. They have been extremely unhelpful and all we can do is file with the insurance which will take months. I’m more devastated about losing my perfume collection but tragically they won’t help. DO NOT HIRE THEM.
Muscular Moving Men
Michelle Sinclair
5-Star
4 months ago
We have an amazing experience with the team at Muscular Movers! The entire experience exceeded my expectations. The crew who completed the move were so kind and efficient. Our move was for a non-profit so every dollar counted with this move. They quickly got the truck loaded and made the deliveries on the receiving end very efficiently. Thank you for this day such a great experience for us. Evergreen Foundation
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Muscular Moving Men's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%
More details
Muscular Moving Men

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
1009
reviews
Excellent
Good
Average
Fair
Poor
More details

About Muscular Moving Men

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