Review analysis indicates that Spa Castle's overall company reputation has seen a mixture of responses, signifying a decline in customer satisfaction post-renovation and reopening. Customers have expressed disappointment over inoperative facilities, lack of cleanliness, and closures of popular amenities such as outdoor pools, with some reporting this was not communicated prior to purchase or visit. Reports of high prices, both for entry and services within, suggest the venue may not align well with budget-conscious visitors. The limited availability of certain amenities and the presence of children, contrary to some visitors' expectations of an adults-only environment, have also negatively impacted the perceived relaxation experience. Nevertheless, positive remarks do highlight cleanliness in certain areas, the quality of staff interaction, and the therapeutic value of saunas and indoor pools when functional, suggesting that the facility still retains some of its original appeal.
Spa Castle Reviews
Rated 4 based on 6641 Reviews
131-10 11th Ave, Queens, NY 11356, United States
Spas New York
