Review analysis indicates that Spa Castle's overall company reputation has seen a mixture of responses, signifying a decline in customer satisfaction post-renovation and reopening. Customers have expressed disappointment over inoperative facilities, lack of cleanliness, and closures of popular amenities such as outdoor pools, with some reporting this was not communicated prior to purchase or visit. Reports of high prices, both for entry and services within, suggest the venue may not align well with budget-conscious visitors. The limited availability of certain amenities and the presence of children, contrary to some visitors' expectations of an adults-only environment, have also negatively impacted the perceived relaxation experience. Nevertheless, positive remarks do highlight cleanliness in certain areas, the quality of staff interaction, and the therapeutic value of saunas and indoor pools when functional, suggesting that the facility still retains some of its original appeal.
Positive aspects extracted from customer feedback revolve around several key areas. The staff has been acknowledged for being welcoming and accommodating, contributing to a positive atmosphere upon entry. Cleanliness, primarily noted in indoor areas and on a less crowded Sunday morning visit, has been praised, which is an important aspect for visitors seeking a hygiene-centric relaxation space. The massage services received high commendation, indicating the quality of personal care services offered. Additionally, certain customers appreciated the therapeutic aromas and ambiance of the saunas, and value was noted in the variety of options available, allowing individuals to choose amenities within their budget.
Key negative aspects of customer feedback focus on operational issues and facility management. Many customers lament the closure of popular amenities, such as the outdoor pools and certain saunas, negatively impacting their experience. Lack of communication regarding the unavailability of these features frustrated those who purchased tickets, leading to wasted time and perceived low value for money spent. Cleanliness concerns were raised, with reports of dirty conditions and visible particles in pool water. High prices, particularly of in-spa food and drinks, were frequently mentioned as a detraction, as well as an overcrowded and noisy environment due to the presence of children. Overall, customers expressed a sense of disappointment when comparing their current experiences to previous visits.
Based on recent reviews, not all amenities are currently open at Spa Castle. There have been instances of closed outdoor pools and certain indoor saunas not being operational. It is advisable to check directly with Spa Castle for the latest information on available facilities before planning a visit.
Spa Castle welcomes families, and as such, is not strictly an adults-only venue. Expect to encounter children during your visit, especially on weekends. For visitors seeking an adults-only environment, it may be beneficial to explore other spas or visit during weekdays for a quieter experience.
Yes, customers should be aware that while there is an entrance fee, there are additional costs for services and amenities inside Spa Castle. Reviewers have noted that food, drinks, and certain services come at a premium price, which may not align with all budgets.
Spa Castle will be temporarily closed. Please check our website for more information.
