Sky Blue NYC, formerly known as Sky Blue Cleaners & UptownTailors, appears to have garnered a diverse array of customer experiences, though predominantly favorable. Reviewers repeatedly praise the company for its exceptional customer service, particularly commending front desk personnel like Kasie for their friendliness, professionalism, and positive attitude. The tailoring team also receives high commendations for their skilled craftsmanship in garment alterations. Customers are satisfied with the quality of the dry cleaning services, rapid turnaround times, and affordable pricing. The team's willingness to accommodate urgent requests has been extolled, adhering to tight schedules and delivering satisfactory results. However, not all reviews are positive; there are instances of apparent quality control issues, including damaged garments and inadequate shoe repairs. These issues, alongside comments about aggressive pricing and unmet expectations for garment alterations, hint at inconsistencies that somewhat tarnish the company's overall reputation.
Sky Blue NYC's key strengths lie in their commendable customer service and adept tailoring skills. Customers find the staff to be consistently welcoming and accommodating, singling out individuals like Kasie, Rosario, and Charlie for their extraordinary efforts and focus on providing memorable experiences. Moreover, the company's proficiency in quick turnaround times for tailoring and dry cleaning services stands out as a significant advantage to customers with urgent needs. Reviews also highlight the reasonable pricing for the level of workmanship offered, adding to the overall positive sentiment. The expertise shown in handling high-value clothing and making them fit 'like a glove' reflects the quality of service that has fortified customer loyalty and recommendations.
Despite many positive testimonials, Sky Blue NYC has some areas of concern that need to be addressed. There are instances of dissatisfaction concerning the end quality of certain services, including a complaint about damaged clothing items from wash and fold service, and poorly executed shoe repairs, which tarnished the company's otherwise good standing. Customers have noted that instead of a thorough resolution, their feedback incurred indifferent responses or inadequate compensation for the damage. Furthermore, some customers mention that the pricing can be perceived as high, particularly when the quality of the work received did not meet their expectations, which has led to some customers considering other service providers for their future needs.
Sky Blue NYC provides a wide range of tailoring services, handling anything from summer dresses and shirts to jackets and work dresses. They are known for their precise alterations and ability to make post-adjustment improvements to ensure a perfect fit.
Yes, Sky Blue NYC can accommodate urgent requests, offering rapid turnaround times for both their tailoring and dry cleaning services. Customers have reported successful same-day alterations for unexpected events.
If you experience any issues with the service from Sky Blue NYC, it is best to contact them directly to explain the situation and seek a resolution. While there have been mixed experiences with their response to complaints, it is still the recommended first step to address any dissatisfaction.
Sky Blue NYC one of the best, top rated and trusted dry cleaners and tailors shop in New York City. Their award winning and state of the art shop offers the highest quality of dry cleaning, alterations, laundry wash & fold, shoe repair, leather, bags, and pick-up/delivery services in the city of New York.You can easily and conveniently schedule services on their websites or by phone.Contact them today or simply stop by their shop to learn more about the services they provide and how their team can help you with your wardrobe needs.
