Lily Wash & Dry Cleaner has garnered mostly positive reviews, with many customers commending the bespoke services, skillful repairs, and exceptional customer care, particularly highlighting an employee named Othman for his assistance and dedication. Their offerings include express laundry services with competitive pricing, as well as intricate repair work for delicate fabrics and valued garments, which have been appreciated for their meticulous quality. However, an outlier experience reflects a customer encounter that was regretfully negative due to service misunderstandings and unsatisfactory cleaning outcomes, suggesting that there might be inconsistencies in service quality or communication at times. Moreover, a rare complaint of rudeness reveals a potential area for improvement in customer interaction. Recurring themes are the personalized and friendly service, the quality and range of services offered, and the presence of a welcoming and skilled staff.
The strengths of Lily Wash & Dry Cleaner lie notably in the customer service domain, with frequent praise for the personnel's friendly and helpful demeanor. Multiple reviews sing praises of Othman's exceptional service, indicating a pattern of excellent employee performance. Customers also laud the company's effective cleaning and alteration services, such as expert repair of delicate items, restoration of a ruined dress, and meticulous dry cleaning and tailoring. The business seems to cater well to bespoke needs, adding significant value for many customers. The availability of flexible services, including express laundry options, has been well-received, embodying a commitment to convenience and quality that defines their positive reputation.
While much of the feedback for Lily Wash & Dry Cleaner is positive, there are isolated reports of dissatisfaction that highlight areas of potential concern. A single instance of unsatisfactory cleaning results, where a dress and shirt were returned with residual odors and water marks, raises questions about the consistency and effectiveness of their dry cleaning process. Additionally, an incident involving perceived rudeness and inflexibility by an attendant during a service dispute may suggest a need for improved communication and customer service training to prevent similar future occurrences. These negative aspects, although infrequent, could undermine the company's otherwise stellar reputation if not addressed.
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Lily Wash & Dry Cleaner offers a wide range of services including express laundry with wash, dry, and fold options, dry cleaning, bespoke repairs for delicate items such as linen sheets and vintage dresses, and alterations like invisibly sewing up moth holes in cashmere jumpers or fitting clothes.
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Prices for the express laundry service are £18.99 for a small load, £24.99 for a medium load, and £30.00 for a large load. Additionally, self-service washing machines are available at £6 for small machines and £8 for large machines.
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Yes, customers have highly recommended the repair services for delicate and valuable items, stating that the staff, particularly Othman, performs expert and meticulous work.
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We provide reliable, efficient, flexible, environmental and affordable dry cleaning service for virtually all itemsof clothing,whether everyday wear or special items of evening wear or wedding attire.Our staff, combined with our in-house technology and expertise has brought Prime tothe forefront of our industry andour position as one of the best dry cleaners in Fulham & South West of London
