homepage
/
Chicago, IL
/
Parks
/
Six Flags Great America

Six Flags Great America Reviews Summary

Unclaimed

Parks | Chicago, IL

Claimed

1 Great America Parkway, Gurnee, IL 60031, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Six Flags Great America?

As of Mar 27, 2024, 27448 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Six Flags Great America's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 27, 2024
Last updated
March 27, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Six Flags Great America's customer reviews analysis

The overall reputation of Six Flags Great America is reflected in mixed customer reviews, which encompass both favorable and unfavorable experiences. Patrons praise the amusement park for its expansive selection of attractions catering to thrill-seekers and families alike, with particular commendation for the range of roller coasters and the festive seasonal events such as Boo Fest and Fright Fest. The availability of a season pass is highlighted as good value, offering perks such as parking and discounts on in-park purchases, which customers appreciate. Reviews also indicate satisfactory experiences during less busy weekdays when wait times are shorter. Despite these positive aspects, the cost of entry and in-park purchases is frequently perceived as excessively high, which could deter those who are budget-conscious or seeking a one-time visit. Furthermore, operational issues such as ride closures and inconsistent application of policies have been noted, which can diminish overall satisfaction. The security measures and food quality, along with their pricing, are points of contention among guests.

Positive Feedback

Six Flags Great America draws favorable feedback for several key aspects that enhance the customer experience. The diversity of available attractions is widely appreciated, ensuring that the park caters effectively to both adrenaline enthusiasts and families with young children. The park's ability to establish a festive atmosphere through themed events such as Boo Fest and Fright Fest is well-received, offering an engaging experience for all ages. The season pass is another positive highlight, providing repeat guests with significant value through included parking, food and drink discounts, and additional benefits for friends and family. When it comes to the operational side, the efficiency in managing queues on weekdays and the cleanliness of the park also earn positive mentions. Lastly, helpful and hospitable staff contribute to the park’s reputation, and the investment in entertainment and ride improvements suggests a commitment to maintaining high standards of visitor enjoyment.

Concerns and Threads

While Six Flags Great America provides a plethora of attractions and joyful seasonal events, there are some negative aspects that impact the customer experience. A recurring theme in customer dissatisfaction is the cost—the price of admission, alongside the expense of food and beverages, is widely criticized for being steep. The park's cashless policy, while convenient for some, may alienate customers who prefer or require cash transactions. Furthermore, customers have expressed frustrations related to operational inefficiencies, such as unexpectedly long wait times during peak periods and ride closures after long periods in queues. There are also concerns raised about the perceived inconsistencies in policy enforcement, such as allowing certain guests to re-ride attractions, which may lead to confusion and a sense of unfairness among other park-goers. The removal of iconic features, such as the Batmobile, and variability in security screening procedures are other negative factors mentioned by reviewers.

Frequently asked questions about Six Flags Great America

Is purchasing a season pass for Six Flags Great America worthwhile?

Many customers find that purchasing a season pass offers considerable value, particularly if they plan to visit the park multiple times throughout the year. The season pass includes benefits such as free parking and discounts on food, drinks, and tickets for friends and family.

Are there attractions suitable for young children at Six Flags Great America?

Yes, the park features a variety of attractions designed for young children, including themed events such as Boo Fest with suitable rides and decorations. The park also offers a dedicated play area for children.

What are the food and drink prices like at Six Flags Great America?

Food and drink prices at the park are on the higher side, which some guests consider to be inflated. A pizza slice can cost around $17, for example, and regular nachos are priced at $18. Guests are permitted to bring water and small snacks to mitigate these costs.

Recent customer reviews and testimonials for Six Flags Great America

Six Flags Great America
Jeffrey Arias
5-Star
5 months ago
I visited Six Flags a few times this year. I will say getting a season pass is worth the value if you go more than once (even only twice). The pass includes parking, discounts on certain food and drinks in the park. Plus discounted tickets for friends and family. Six Flags offers many attractions for thrill seekers. I love the selection of Rollercoasters they have. The wait times weren't terrible, though I went on weekdays. I also brought my 8 and 6 year old children for Boo Fest recently and I was very impressed with how many attractions they had for little ones. The decorations were fun to look at and the rides kept them busy. There are dozens of food options and they do offer themed foods from time to time (Oktoberfest in September and October). The food can be pricey but, the quality is good. I bought a pass for next year, I used to go a lot when I was younger and it's still a great amusement park with plenty to do. The longest I waited for am attraction was about 50 minutes.
Six Flags Great America
Summer
5-Star
a week ago
I was here with my colleague. It’s cloudy but we had a great time. There are many different types of rollercoasters and it was amazing :) I wanna visit again in the spring.
Six Flags Great America
Thomas R (Emergency Engineer)
5-Star
5 months ago
FRIGHT FEST!!! GREAT TIME!! It's expensive to get in to six flags and it's costly while your in there. It's worth it when you get inside and get on the rides, and do the haunted houses. It's a cash less place so load your cards or have credit available. Parking is a nightmare and far to walk but it's a huge place. The scary characters walk around and they have scary zones so it's still a great time if you don't get the fright fest tickets. The kids will absolutely love what's going on and have a blast with all the scary characters walking around. The lines for waiting are big but generally move quite quickly. Hope you enjoy!!!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Six Flags Great America's customers had a positive experience.

Positive
Neutral
Negative
More details
Six Flags Great America

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
27448
reviews
Excellent
Good
Average
Fair
Poor
More details

About Six Flags Great America

Parks
Sprawling amusement park with more than 100 rides & attractions, including myriad roller coasters.
Expand