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Oasis Water Park Reviews Summary

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Parks | Phoenix, AZ

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8000 Arizona Grand Pkwy, Phoenix, AZ 85044, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Oasis Water Park?

As of Jun 22, 2024, 862 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Oasis Water Park's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Great fun for all.

Place is really fun

This place was amazing.

Overall great experience

She is nothing short of amazing.

Customer service from Brenna at Oasis was AWESOME!!!!

We rented 2 rooms for 4 adults and 4 children and had a blast.

The stay overall was incredibly good.

Very nice waterpark! Loved the lazy river.

Food and drinks super over priced.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 22, 2024
Last updated
June 22, 2024

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Oasis Water Park's customer reviews analysis

Oasis Water Park is generally perceived positively by its visitors, with its fun atmosphere and cleanliness being frequently lauded in customer reviews. Guests appreciate the variety of attractions, such as slides, a wave pool, lazy river, and water park amenities, finding them enjoyable for families and individuals alike. However, there is a consistent sentiment across reviews concerning the high cost of food and drinks, as well as the crowdedness during peak times. Notably, the exceptional customer service is often highlighted, with specific staff members being praised for their attentiveness and friendliness, contributing to a welcoming environment and enhancing the overall guest experience. The presence of a courteous and hard-working staff seems to play a significant role in the company's reputation, counterbalancing some of the negative feedback related to pricing. Furthermore, the ease of booking and facility access adds to the positive side of the experience, although the water park's size and attraction variety have received mixed reactions.

Positive Feedback

Positive aspects of customer feedback for Oasis Water Park abound, particularly in regards to the variety and enjoyment of the park's attractions, including the wave pool, slides, and lazy river. Visitors also frequently mention the cleanliness and maintenance of the location, contributing to a pleasant and hygienic experience. An outstanding highlight is the park's customer service; employees like Shawna and Brenna receive accolades for their accommodating nature, memory of guests, and their ability to manage their duties proficiently. The process of booking through Resort Pass has been described as easy, with amenities and the availability of chairs commended. Additionally, the fact that guests can enjoy the water park even after check-out is seen as a notable advantage. The park's suitability for children and the joy families derive from their visits create compelling reasons for many to plan repeat visits.

Concerns and Threads

Despite many positive reviews, Oasis Water Park is not without criticism. Customers consistently note the high prices of food and beverages as a downside, with some expressing disappointment in the value proposition, particularly for those not staying at the resort. During peak times, the park can become overly crowded, detracting from the guest experience due to limited space and occasional jams in the lazy river caused by empty tubes. Another point of contention is the park's limited size and the number of attractions, which for some guests leads to a less engaging experience, particularly for adults or older children, who may find the park's offerings somewhat limited. Additionally, resource management issues, such as the unavailability of chairs due to guests leaving towels on them, have been highlighted, indicating room for improvement in ensuring a smoother and more satisfying visit for all guests.

Frequently asked questions about Oasis Water Park

Is the Oasis Water Park suitable for all age groups?

Yes, the water park offers a variety of attractions suitable for all ages, including a wave pool, slides, and a lazy river. However, some guests find that older children may desire more variety.

What are the pricing concerns one should be aware of before visiting?

Guests should be aware that food and drinks at the water park are reported to be quite expensive. It is advisable to plan accordingly, as these costs can add up, especially for a family.

When is the best time to visit to avoid crowds?

To have a more spacious and enjoyable experience, it is recommended to visit the park early in the morning or later in the day, as it tends to be crowded during peak times.

Recent customer reviews and testimonials for Oasis Water Park

Oasis Water Park
Lance Zimmerman
5-Star
a week ago
Great fun for all. Can be crowded during peak times, so go early or late for more space.
Oasis Water Park
Stevin1888
5-Star
2 weeks ago
I would recommend go with just your phone, lockers cost 25 bucks and a waterproof bag costs 21, just get the waterproof bag. I had no issues going around with my daughter and keeping my stuff safe and dry. Place is really fun, a little overpriced if you are not staying there. Everyone was very friendly and helpful.
Oasis Water Park
Rugged spartan
5-Star
2 weeks ago
This place was amazing. The slides and wake pool were my favorite. The lazy river was nice but not as thrilling. The food and drinks were very overpriced, though. Staff was courteous and hard working. The entire location was well kept and clean.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Oasis Water Park's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Oasis Water Park

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
862
reviews
Excellent
Good
Average
Fair
Poor
More details

About Oasis Water Park

Parks
Arizona Grand Resort's on-property water park complete with a wave pool, slides, tubing & hot tub.
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