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Silverton Mortgage

Silverton Mortgage Reviews Summary

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Mortgage Broker | Atlanta, GA

1201 Peachtree St NE #2050, Atlanta, GA 30361, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Silverton Mortgage?

As of Mar 15, 2024, 692 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Silverton Mortgage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Silverton Mortgage's customers had a positive experience.

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Silverton Mortgage's customer reviews analysis

The evaluations of Silverton Mortgage based on recent customer reviews are overwhelmingly positive, indicating a strong company reputation and a high level of customer satisfaction. Customers consistently commend the individual attention, guidance, and professionalism provided by Silverton Mortgage representatives. Notable mentions across the reviews highlight mortgage advisors comme Lydia, Gareth, Tricia, and others, who were praised for their proactive communication and assistance throughout the home buying and mortgage process. The commentary outlines a pattern of advisors being highly attentive, informative, and responsive to customer needs, creating pleasant and seamless loan experiences. The expedience of processing, including rapid closings and the ability to work effectively through adversities such as natural disasters, suggests a robust operational framework. Despite a single mention of initially slow communication, it appears there were satisfactory resolutions. The presence of repeated themes of dedication, commitment, and high service standards contributes to the positive reputation of Silverton Mortgage.

Positive Feedback

Customers report a high level of satisfaction with Silverton Mortgage's services, reflecting outstanding aspects of customer feedback. Advisors like Lydia, Gareth, Damon, Tricia, and others are commended for not only guiding clients through the mortgage process but also providing mentorship and personalized care, indicative of excellence in customer service. The ability to outperform competitors on rates and terms, as experienced by one client, and a strong track record of closing deals efficiently—even within aggressive timelines such as 25 days or during holidays—point to the company's operational efficiency and client-centric approach. Proactive communication, the propensity to address and explain queries patiently, and unwavering professionalism even during contingencies like hurricanes are key positives that underline the company's dedication to facilitating smooth home purchasing experiences. These positive aspects underscore the company's commitment to client satisfaction and reinforce its strong reputation in the mortgage industry.

Concerns and Threads

While the bulk of Silverton Mortgage's customer feedback is highly positive, there is a marginal note regarding suboptimal aspects of service. A single review mentioned an initial experience of slow communication, suggesting a potential area for improvement in promptly addressing customer inquiries early in the process. Although the review later contextualizes this as a result of extensive work occurring behind the scenes, it does highlight the importance of consistent communication from the outset to ensure customer reassurance. No other explicitly negative experiences or trends are evident in the customer feedback provided, suggesting that if present, service challenges may be isolated incidents rather than systemic issues within Silverton Mortgage's operations.

Frequently asked questions about Silverton Mortgage

How does Silverton Mortgage ensure a smooth and efficient closing process?

Based on customer testimonials, Silverton Mortgage advisors work closely with clients to guide them through the entire home buying process and are known for their ability to close loans efficiently. Their diligence, communication, and proactive approach contribute to a seamless closing experience, with some clients closing in timelines as short as three weeks.

Can Silverton Mortgage offer competitive rates and terms compared to other lenders?

Reviewers indicate that Silverton Mortgage is capable of providing rates and terms that are highly competitive, with at least one customer mentioning their offer could not be matched by another lender. Clients are encouraged to discuss their financial situation with Silverton Mortgage advisors for personalized offers.

What level of communication can I expect from Silverton Mortgage throughout the mortgage process?

Customers praise Silverton Mortgage for proactive and prompt communication, with representatives often reaching out to ensure client understanding and readiness. However, one review did point out an instance of slow initial communication, but this seems to be an exception rather than the norm.

Recent customer reviews and testimonials for Silverton Mortgage

Silverton Mortgage
Ashish Bhatawadekar
5-Star
a month ago
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
Silverton Mortgage
Sam Greene
5-Star
2 months ago
Gareth, and his team, made the loan process pleasant and seamless. They worked diligently through the holidays to get us to closing ahead of schedule and we appreciate their courtesy, professionalism, and diligence so much. The rate and terms were so much better than expected and one other mortgage lender said they could not compete. My wife and I highly recommend them to anyone in the market for a home mortgage!
Silverton Mortgage
Delphine Burks
5-Star
2 months ago
Damon Kindred did not treat me like a stranger in the house-buying process, he made me feel like family. He also kept me informed about the entire procedure to receive keys to my new home. He promptly called me back when I was unable to reach him and responded to all emails immediately. I would recommend Damon to anyone because of his professionalism in mortgage loans. (picture of myself and realtor). 🙂
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Overall Rating

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Overall Rating
4.9
/5
692
reviews
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