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Silverton Mortgage

Silverton Mortgage Reviews Summary

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Mortgage Broker | Atlanta, GA

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1201 Peachtree St NE #2050, Atlanta, GA 30361, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Silverton Mortgage?

As of Mar 15, 2024, 692 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Silverton Mortgage's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 15, 2024
Last updated
March 15, 2024

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Silverton Mortgage's customer reviews analysis

Silverton Mortgage has garnered a reputation for exceptional customer service through the individualized attention and expert guidance provided by its team during the home buying and mortgage process. A recurring theme in customer reviews is the personalized support clients received from specific loan officers, ensuring a smooth and informed journey. Mentions of staff members by name suggest that the company's employees are instrumental in shaping its positive image. The timely and efficient communication, even through challenging circumstances such as holidays and natural disasters, underscores the team’s dedication to facilitating a seamless transition to homeownership. Customers repeatedly cite the professionalism, knowledgeability, and diligence of the staff, with many expressing their intent to recommend their loan officer to others. The satisfaction with competitive rates evidences the company's successful negotiation on behalf of its clients. Overall, the company seems to demonstrate a consistent commitment to exceeding customer expectations and ensuring satisfaction through the entire mortgage process.

Positive Feedback

Positive customer experiences with Silverton Mortgage are predominantly characterized by the personal and proactive assistance provided by its loan officers. Guided and informative mentoring, as cited in the reviews, has played a significant role in enhancing client satisfaction. This hands-on approach, combined with efficient and responsive communication, even in the face of external challenges, has driven successful and expedited closings. The ability of Silverton Mortgage staff to make clients feel like family further cements the company's reputation for customer-centric service. Expertise and prompt actions in resolving issues, being knowledgeable, and answering questions have increased customer trust and comfort during a complex transaction. Additionally, achieving better than expected loan rates and terms has positioned the company as both competitive and competent within the mortgage market.

Concerns and Threads

Few criticisms emerge from the feedback on Silverton Mortgage, but there are isolated mentions of initial slow communication. This indicates a potential area for enhancement in their customer interaction early in the process. However, subsequent revelations of extensive behind-the-scenes work provide some context, implying that the communication delay may be a side effect of thorough preparatory work rather than neglect. The insightful recognition of these efforts by clients also suggests that any negative experiences do not overshadow the overall positive outcomes. The unanimous praise following these slower starts reflects a resilient service that recovers customer satisfaction through eventual diligence and effectiveness.

Frequently asked questions about Silverton Mortgage

How does Silverton Mortgage assist first-time home buyers?

Silverton Mortgage is noted for providing thorough guidance throughout the mortgage process, with personalized support and clear explanations given by the staff to ensure first-time home buyers understand each step and have a smooth experience.

Can Silverton Mortgage facilitate a quick closing?

Yes, multiple customers have reported swift and efficient closings, with some experiences detailing successful, fast transactions even in challenging circumstances, thanks to the dedication and efficiency of the Silverton Mortgage team.

Are loan officers at Silverton Mortgage responsive and communicative?

Loan officers at Silverton Mortgage have been consistently praised for their prompt responses to calls and emails, their strong communication skills, and for keeping clients informed throughout the mortgage process, fostering a sense of reliability and trust.

Recent customer reviews and testimonials for Silverton Mortgage

Silverton Mortgage
Ashish Bhatawadekar
5-Star
a month ago
This was our first experience of building home & mortgage process and Lydia guided us through the entire process like an excellent mentor. She proactively approached us from time to time to check if we have any questions or need any assistance or guidance. She has been very helpful. We have no hesitation in recommending her to our friends. Our overall experience was awesome. Thanks to Lydia.
Silverton Mortgage
Sam Greene
5-Star
2 months ago
Gareth, and his team, made the loan process pleasant and seamless. They worked diligently through the holidays to get us to closing ahead of schedule and we appreciate their courtesy, professionalism, and diligence so much. The rate and terms were so much better than expected and one other mortgage lender said they could not compete. My wife and I highly recommend them to anyone in the market for a home mortgage!
Silverton Mortgage
Delphine Burks
5-Star
2 months ago
Damon Kindred did not treat me like a stranger in the house-buying process, he made me feel like family. He also kept me informed about the entire procedure to receive keys to my new home. He promptly called me back when I was unable to reach him and responded to all emails immediately. I would recommend Damon to anyone because of his professionalism in mortgage loans. (picture of myself and realtor). 🙂
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Silverton Mortgage's customers had a positive experience.

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Silverton Mortgage

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
692
reviews
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Good
Average
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