The overall customer experience at Sesame Place Philadelphia is largely positive, with guests praising the park's array of attractions such as rides, shows, meet and greets, and parades. The Dine with Elmo & Friends experience receives commendation for its all-you-can-eat buffet and character interactions, despite being noted as expensive. The park is recognized for its cleanliness, orderly management, and inclusivity with sensory areas, despite a lack of gender-neutral bathrooms highlighted by one reviewer. There are some concerns over high food prices and certain service issues. The convenience of online ticket-purchasing and the cashless payment system are appreciated, along with the availability of cash-to-debit card kiosks. Season passes are considered valuable for those who visit multiple times a year. Parking fees, however, come as an unpleasant surprise to some guests, suggesting a need for clearer communication.