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San Francisco Zoo

San Francisco Zoo Reviews Summary

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Landmarks | San Francisco, CA

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Sloat Blvd &, Upper Great Hwy, San Francisco, CA 94132, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about San Francisco Zoo?

As of Mar 14, 2024, 12333 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of San Francisco Zoo's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024

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San Francisco Zoo's customer reviews analysis

Overall, customer feedback for the San Francisco Zoo indicates a positive reputation where visitors have an enjoyable experience. The zoo maintains clean and well-kept grounds, and the staff is commended for their friendliness and helpfulness. Several reviews highlight the variety of activities and exhibits, including some specifically for children like playgrounds and a petting zoo. The experience is described as fun and educational, showcasing the zoo's vibrant animal life. Recurring positive trends include enjoyment of specific animal exhibits and a general appreciation for the zoo's upkeep. On the other hand, there are mentions of limited animal variety and ongoing construction that affects the zoo experience. Food offerings are recognized as pricey, which aligns with typical expectations for such attractions. The absence of certain animals, such as elephants, and the reliance on electronic or printed maps due to the lack of paper maps were noted as minor drawbacks.

Positive Feedback

The positive aspects mentioned in customer reviews of the San Francisco Zoo encompass several key factors contributing to a pleasant visitor experience. Guests appreciate the zoo's well-maintained and scenic environment, which provides a beautiful setting for family outings. The presence of a playground and the petting zoo are particularly enjoyed by visitors with children, adding a hands-on educational component to the experience. The variety of animals, including unique attractions such as leaping lemurs and a red panda, contribute to the zoo's appeal. The level of excitement and energy displayed by the animals are highlighted, indicating good animal care and welfare. Additionally, efficient service with an annual membership offering ease of entry, and the overall cleanliness of the park and exhibits underscore the zoo's commitment to visitor satisfaction. Staff courtesy and helpfulness are also frequently mentioned, enhancing the overall positive customer experience at the zoo.

Concerns and Threads

On the flip side, some reviews express concerns and negative aspects of the San Francisco Zoo. Perhaps one of the most mentioned is the perceived lack of animal diversity, with some guests noting the absence of major attractions such as elephants. Another drawback is the number of exhibits under construction which, while indicating improvement and investment in the facility, temporarily limit the full enjoyment of the zoo's offerings. Price also emerges as a common concern, as several reviews describe the food and entrance fees as being on the pricier side. Accessibility is another aspect that captures mixed feelings; while the sizable layout of the zoo is appreciated for the extensive walking it encourages, it may be challenging for some visitors. Additionally, the cessation of paper maps and the need for visitors to plan ahead to navigate the zoo can be seen as inconvenient and somewhat detracting from the spontaneous experience some might seek.

Frequently asked questions about San Francisco Zoo

Is there a wide variety of animals to see at the San Francisco Zoo?

While many visitors enjoy the variety of animals at the zoo, some have noted the absence of certain species, such as elephants. However, the zoo does have many unique animals such as leaping lemurs, red pandas, and a 17 ft. anaconda.

Are there additional activities for children at the zoo?

Yes, the San Francisco Zoo caters to younger guests with various activities, including a playground, a petting zoo, a carousel, and the Little Puffer steam train ride.

How does the annual membership at the San Francisco Zoo benefit visitors?

The annual membership provides benefits such as unlimited free admission, which allows for an expedited entrance without waiting in line, making frequent visits more convenient and cost-effective.

Recent customer reviews and testimonials for San Francisco Zoo

San Francisco Zoo
Baron Fung
5-Star
a week ago
The zoo was enjoyable. We liked walking in the well kept and scenic grounds. Kids playground was nice. The zoo was lack a bit animals though. There was only 1 lion and lacked any elephants. We had fun at the petting zoo.
San Francisco Zoo
Melody Anderson
5-Star
a month ago
Had a fantastic time! Lots of exhibits are under construction but there's still a ton to see! Great food as well, but as expected quite pricey. We stayed about 5 hours and were able to see and do everything.
San Francisco Zoo
katrina storton
5-Star
a week ago
Love this zoo! The staff were friendly, the exhibitions were fantastic and the day was wonderful. Can't wait to come back.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of San Francisco Zoo's customers had a positive experience.

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San Francisco Zoo

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
12333
reviews
Excellent
Good
Average
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About San Francisco Zoo

Landmarks
Families come for the more than 2,000 animals, kids' zoo, steam train, carousel & special exhibits.
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