Sacred Art seems to maintain a generally positive reputation among customers, particularly noted for the attentive and welcoming staff, as well as the professional artistic skills of their tattooists and piercers. Customer experience at Sacred Art is frequently described as exceptional. Artist Sam is particularly praised for her precise and comforting approach to piercings, while tattoo artists such as Mac, Garry, and Gaz are commended for their proficiency and ability to realize clients’ ideas into superior tattoo designs. The shop ambiance, described as quirky and adorned with eye-catching art, contributes positively to the overall customer experience. However, the company does face criticism regarding some business practices. There have been instances of dissatisfaction related to customer service, particularly in the management of appointments and responsiveness to client queries. Furthermore, the absence of card payment facilities and inconsistent business hours have been sources of inconvenience for customers. These operational issues appear to stand in contrast to the high-quality creative services provided and suggest areas where Sacred Art could focus on improvements.