
Room & Board Reviews
Rated 4.4 based on 282 Reviews
Furniture Shops in San Francisco
685 7th St, San Francisco, CA 94103, United States
Published on
February 11, 2024
Last updated
July 10, 2025
Room & Board's reputation among customers is somewhat mixed, according to recent reviews. On the positive side, the company is lauded for its beautiful and high-quality furniture, impressive showroom experience, and expert customer service. Multiple reviewers express satisfaction with the design aesthetics, sustainable materials, and craftsmanship of the furniture. The knowledge and helpfulness of sales associates, in most cases, seem to contribute positively to the shopping experience, with specific staff members being praised by name. However, there is a notable subset of customers who have had negative experiences, primarily related to customer service post-purchase. Issues such as delivery delays, damaged products, and difficulties with returns and refunds have been highlighted, leading to frustration and dissatisfaction among these clients. Furthermore, one disturbing account of condescending and potentially discriminatory behavior by a staff member has been mentioned, which could significantly tarnish the company's image if such instances are perceived to be systemic. Overall, while Room & Board can boast a strong following of dedicated customers, it must address the notable service and delivery shortcomings to maintain and enhance its reputation.
Yes, Room & Board is known for its high-quality furniture and a wide array of customization options. Customers can choose fabrics, finishes, and sizes to suit their individual preferences.
Some customers have reported issues with delayed deliveries and unsatisfactory experiences with customer service, including problems with exchanges and refunds. Being proactive in communication with customer service may help alleviate some of these concerns.
Many customers report a positive in-store experience with knowledgeable and helpful staff, a broad selection of products, and an impressive showroom layout. However, some customers have had negative service interactions, so experiences may vary.
Create a home you love at the Room & Board store in the SOMA neighborhood of San Francisco, CA. Our modern living, dining, bedroom, storage and outdoor furniture and unique home decor is timeless and durable. We offer free design help, full-service delivery and free returns. More than 90% of our items are made in the U.S. from top-quality domestic and imported materials. And we’re proud to be a Certified B Corporation™.