What Customers Are Saying About Ritzy Cinema and Cafe?
Trustguide extracts key phrases from reviews about Ritzy Cinema and Cafe and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Ritzy Cinema and Cafe's customers had a positive experience.
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Ritzy Cinema and Cafe Ratings
4
As of Based on 2986 revies as of Jan 12, 2024
Ritzy Cinema and Cafe Score
As of Based on 2986 revies as of Jan 12, 2024
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Customer Reviews
As of Mar 13, 2024, 2986 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Ritzy Cinema and Cafe's publicly available reviews View source
Safa rated Ritzy Cinema and Cafe4 stars
4 weeks ago
Went to a q+a screening of Anatomy of a Fall here. Screen 1 is so grand and beautiful! Chairs are comfortable, space is big. The lobby is gorgeous too. Honestly the whole building is stunning and worth at least one visit.
Only complaint is that the walls are so SO thin. During the film screening I could hear cars honking and beeping and ambulance sirens from the main road. Honestly it took me a minute to realise that the noise wasn’t coming from the movie lol but when i didn’t i couldn’t stop hearing it. It’s actually shocking how loud the sound were. Not sure why the main screen hasn’t been sound proofed, can only speculate that it may be because it’s a grade II listed building. Not really that big of a deal though if you’re not an audiophile and also if you’re going to watch a loud marvel type blockbuster haha.
Adassa Francis rated Ritzy Cinema and Cafe4 stars
3 months ago
The Ritzy cinema has been a part of our community since forever. More importantly the building has seen many changes to the culture, and businesses that come and go. It was remarkable to see a Ritzy customer, who became unwell, being treated with the utmost care and attention. Thank you to Manager Sean, with Thomasin and Margot for letting your community know that caring is unchanging. It is amazing how staff members can be the complete opposite to their general manager. A man who is obnoxious and highly unpleasant towards his staff in front of customers.
Peter rated Ritzy Cinema and Cafe4 stars
3 months ago
Cool cinema, with great snacks and a restaurant upstairs! It's a little bit annoying that you can't access the seats from both ends. The seats are comfortable but the front rows are a little bit too low and you have to strain your neck for the screen. The atmosphere, the sound system and the screen are all good and they have very cheap tickets are certain days so be on the lookout.
Reviews Summary
Ritzy Cinema and Cafe enjoys a strong local reputation and possesses a unique charm, evidenced by the affectionate recognition of its historical significance in the community and its architectural beauty. The cinema is appreciated for its offering of independent films and special screenings, such as Q+A sessions, which add to its character. The experiences offered by the staff, noted for their caring and responsive nature, significantly contribute to customer satisfaction. However, customer feedback consistently addresses areas for improvement in sound insulation, with external noises penetrating the screening rooms. Additionally, the management quality is perceived to be inconsistent, with specific members of the management team notably receiving complaints for unpleasant behavior. These critiques, alongside minor complaints regarding seating layout and accessibility, suggest an opportunity for the cinema to refine the patron experience without losing its celebrated identity.
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Frequently Asked Questions About Ritzy Cinema and Cafe
Are there any days when tickets to the Ritzy Cinema are offered at a discount?
Yes, Ritzy Cinema offers cheaper tickets on certain days. It is advisable to check their schedule or reach out directly to the cinema for information on discount days.
Can external noises be heard inside the screening rooms?
Some customers have reported that external noises, such as traffic and emergency vehicle sirens, can be heard within the screening rooms due to inadequate soundproofing.
Does the venue offer facilities for private events?
Yes, the Ritzy Cinema and Cafe provides facilities for private events such as birthday parties and wedding celebrations, with staff like Gemma and Charlie receiving special mention for their attentive service.
Restored 1911 cinema with cafe and bar, showing a varied programme across multiple screens.
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How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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