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Picturehouse Central

Picturehouse Central Reviews Summary

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Cinemas | London

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Piccadilly Circus, Corner of Great Windmill Street and, Shaftesbury Ave, London W1D 7DH

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Picturehouse Central?

As of Mar 13, 2024, 4050 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Picturehouse Central's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 12, 2024
Last updated
March 13, 2024

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Picturehouse Central's customer reviews analysis

The overall reputation of Picturehouse Central is predominantly positive, as gleaned from recent customer reviews. This cinema, situated in a vibrant area of Central London, is praised for offering an eclectic mix of films, including new releases and classic arthouse options. It's noted not just as a place to watch movies but also as an appealing destination offering a café, restaurant, and exclusive members' bar, each endorsed for their ambiance and quality of food and beverages. A common thread in the feedback is the appreciation for the cinema's comfortable seating and the convenience of having multiple amenities under one roof, augmenting the movie-watching experience. Though the cinema has undergone several management changes, its charm and high service standards appear to remain intact. However, the customer experience is not devoid of flaws, as some patrons report long queues and busy periods, particularly around the bar and restaurant areas.

Positive Feedback

Customers are largely satisfied with their experiences at Picturehouse Central. Positive sentiments frequently revolve around the diverse and quality film selection and the establishment's old-world charm combined with vintage cinema style and comfortable seating. The presence of a café and restaurant within the same building is frequently mentioned as a significant convenience, offering a variety of food choices, including vegetarian and gluten-free options, and drawing attention to the venue's spacious and peaceful setting. The membership program receives particular acclaim for its perks such as discounts and guest allowances, with members expressing strong satisfaction with both the program and the exclusive access to additional spaces, including a members' bar and rooftop terrace. The venue's ease of access in Central London and its facilities for events and screenings featuring renown directors and actors are highlighted as part of the unique attraction Picturehouse Central offers.

Concerns and Threads

While the majority of feedback for Picturehouse Central is positive, there are some areas where customers have expressed dissatisfaction. The most recurrent issue pertains to the busy nature of the establishment, especially around the bar and restaurant areas where long queues are a common concern. Some customers have noted that the cinema can become particularly crowded, which may detract from the otherwise tranquil atmosphere. Although the venue is often described as an oasis from the busy streets of Central London, these periods of high activity can compromise the customer experience. Furthermore, the cinema's repeated changes in ownership have been a point of note, though this does not seem to have substantially impacted the current quality of service or facilities.

Frequently asked questions about Picturehouse Central

What types of films does Picturehouse Central show?

Picturehouse Central is known for its diverse range of films, from the latest big releases to classic arthouse films. They also host screenings featuring talks from well-known directors and actors.

Are there dining options available at Picturehouse Central?

Yes, Picturehouse Central offers several dining options, including a downstairs café and a first-floor restaurant, both providing a range of choices such as sandwiches, cakes, and beverages. Vegetarian and gluten-free options are available.

Does Picturehouse Central offer any membership perks?

Yes, the cinema offers a membership program that includes perks such as discounts on food and drinks, access to a members-only bar, guest allowances, and cheap coffees in the café. The members' bar also offers impressive views from the upper-level terrace.

Recent customer reviews and testimonials for Picturehouse Central

Picturehouse Central
Robin Rimbaud-Scanner
4-Star
2 months ago
What a lovely place in the midst of many commercial distractions. The cinema is a blessing in the area, and offers up some great choices all the time. The cafe is very welcome, large spacious, with veggie and gluten free options for eating too. Plenty of light, quiet and a world away from the noise outside!
Picturehouse Central
Josep Antoni R.R.
4-Star
3 months ago
Great cafe at the bottom of the cinema! Also Picture House restaurant at the top, really nice place! Old vintage cinema style with comfy seats, cinema style and lights! You can eat some really nice sandwiches and sweet biscuits, cakes and drink something! And also watch a movie on the cinema! Really close to Piccadilly is a great place to allow kids and be relax!
Picturehouse Central
Caïna Verrin
4-Star
5 months ago
Expansive but a decent cinema in central that’s changed hands a huge amount of times! I remember coming here as a kid even 😂 think I saw the second ace Ventura film here. The bar/restaurant area is lovely and there’s great views, but it gets very busy and the queues can be long! Seats are comfortable and they have some lesser known films on show.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Picturehouse Central's customers had a positive experience.

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Picturehouse Central

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
4050
reviews
Excellent
Good
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Poor
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About Picturehouse Central

Cinemas

Picturehouse Central is a state-of-the art 7-screen cinema with a café, restaurant, and exclusive Members' Bar & Roof Terrace. It’s located between Piccadilly Circus and Leicester Square in the heart of London’s West End.The ground-floor includes a New York Deli-style Soho café, the perfect place to drop in for a coffee, stay for breakfast, or meet friends for brunch.The first-floor restaurant serves fresh food, day and night, with an eclectic range of drinks on offer. The exclusive Members' Bar & Roof Terrace is also a great space to meet, entertain or work at any time.The film and event programme features a rich and diverse array of titles from quality blockbusters to independent, classic, foreign-language and documentary films.

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