Curzon Soho reflects a largely positive company reputation through its customer experiences, specialising in a unique cinema atmosphere and quality facilities. Many reviewers appreciate the venue for its well-maintained and comfortable theatres, excellent sound and visual quality, and the presence of a diverse selection of drinks. The location is frequently noted for its convenience in central London, with many enjoying the ambience of both the upstairs and downstairs areas for socialising before showings. Despite these positive elements, some customers express a desire for improvements such as the addition of drink holders in the theatres and a wider variety of snack options. There is a singular report of a customer facing service issues, specifically regarding a last-minute cancellation and an alleged lack of follow-up communication. This indicates room for improvement in customer service and crisis management practices.
Curzon Soho receives commendations for its ambient setting, which includes a lounge area that promotes a friendly and relaxed vibe, conducive to social interactions. The venue's drink selection, including wines and cocktails, is a highlight, enhancing the overall cinema-going experience. Customers praise the visual and auditory experience provided by the well-maintained screens and sound systems. The location is another strong point, positioned centrally and providing patrons with the opportunity to explore nearby bars and restaurants. The staff is described as attentive, contributing positively to the customer experience.
Despite the overall positive feedback, there are areas where Curzon Soho could improve. Customers note the absence of drink holders in the theatre seats, a convenience found in more modern cinema venues. Additionally, the snack options leave some customers wanting more variety. A notable concern is a reported incident where a film screening was cancelled last minute without adequate prior notice or communication, which led to disappointment and frustration. The apparently unfulfilled follow-up regarding rescheduling or refunds suggests an area for Curzon Soho to strengthen their customer service protocols.
Curzon Soho offers a range of drinks, including wines and cocktails, at its bar. However, while there are some snack options available, a few customers have expressed a desire for a wider variety of choices.
Curzon Soho's seats are described as comfortable and well-maintained, but they lack drink holders, an amenity some customers miss for added convenience.
In the case of a service disruption, such as a last-minute screening cancellation, Curzon Soho aims to communicate with affected customers for rescheduling or refunds. However, there are instances where customers have been dissatisfied with the handling of these situations, highlighting an area for potential improvement in customer service.
Three-screen cinema with a bar & cafe.
