The general consensus from recent reviews about Richard's Total Backyard Solutions is one of commendation for their customer service, after-sale support, and the quality of their product offerings—particularly swimming pools and spas. Customers frequently praise the company for honoring lifetime warranties and providing timely service. Notably, the staff, such as Kristen, Angel, and Jessie, are repeatedly mentioned for their professionalism, responsiveness, and helpfulness, which significantly contributes to positive customer experiences. However, there are criticisms which highlight communication lapses, sales processes inadequacies, and post-payment service drops, suggesting some inconsistency in the company's performance.
Richard's Total Backyard Solutions has earned substantial praise for several aspects of its services and customer relations. Customers appreciate the lifetime warranty on products, exemplifying the company's commitment to service and highlighting its confidence in product durability. Staff members, including Kristen, Angel, Jessie, and April, have garnered personal commendations for their exceptional assistance and professional demeanor. Customers have also expressed satisfaction with quick and efficient problem-solving, proactive communication, and employees' extensive product knowledge. Moreover, the company's ability to exceed expectations, such as by expediting service repairs and offering insightful operational tips, adds significant value to the customer experience. The positive engagement, from the initial selection process to after-sale support of the spa and pool installations, evidently fosters loyalty and satisfaction among the clientele.
Despite many positive reviews, Richard's Total Backyard Solutions has faced criticism on specific fronts. Some customers report issues with sales representatives forgetting design alterations and not originally including essential project details in quotes, resulting in unexpected additional costs. Post-final payment, a notable decline in service quality has been a point of frustration for certain clients, who have encountered trouble with getting timely resolutions and communication with management. These experiences have led to a perception of the company prioritizing sales over sustained customer care and support. Additionally, operational mishaps, such as improper installation of components like valves, have been a cause for inconvenience, highlighting areas where the company's execution may need improvement.
Customer reports indicate that Richard's Total Backyard Solutions has honored warranties even slightly beyond the expiration, suggesting flexibility and a customer-first approach to service commitment.
The staff, such as Kristen, Angel, and Jessie, is frequently lauded for their responsiveness, expertise, and considerate customer service, enhancing the overall customer experience.
Customers have noted communication gaps during the sales process and a discernible decrease in the level of service after the final payment, indicating an area for potential vigilance.
Since 1987, Richard's Total Backyard Solutions is a unique pool builder in the greater Houston area, as we have everything you could ever want for your backyard paradise. (That’s why we’re called “Total Backyard Solutions”!)Our 10,000 sq. ft. the showroom has the latest kitchen, bathroom and outdoor trends that other pool companies would not even consider. We offer our clients a full-service in-house consultation experience where they can see, touch, hear and test out anything and everything they desire to have built in their backyard. We also offer a virtual experience for our clients where they can design their idea virtually on our website or at our store on our touch-screen computer.
