This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Manning Pool Service?
As of Apr 12, 2024, 438 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Manning Pool Service's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024
Own this business?
Claim your Trustguide profile ans start building genuine reltionship wih your customers.
As of Apr 12, 2024, 438 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Manning Pool Service appears to have a largely positive reputation based on customer feedback, highlighted by their consistent and reliable service, professional communication, and thorough maintenance procedures. Customers frequently praise the company for its punctuality and the quality of the pool maintenance, citing regular visits that occur despite adverse weather conditions. Positive comments often mention the detailed documentation provided after each service and the capability for effective communication, particularly with maintaining chemical levels and prompt repairs. However, there are instances of negative experiences cited by a minority of customers, including replacement of incompatible equipment, delayed scheduling for repairs, and dissatisfaction with billing practices. Evidently, maintaining customer satisfaction seems to be a defining element for the company, though their handling of service cancellations and pricing strategy has been met with criticism by some clients.
Positive Feedback
Positive customer experiences with Manning Pool Service often highlight the technicians’ professionalism, punctuality, and knowledge, with specific commendation for the consistent quality of pool maintenance work. The company's proactive communication strategy, exemplified by immediate issue reporting and the provision of comprehensive service recaps, is frequently appreciated by clients. Moreover, the effective and aesthetically pleasing outcomes of renovation projects, such as pool replastering, receive special recognition. Technicians are often referred to by name, indicating a personalized touch to their service. The adherence to a consistent schedule and the resulting absence of water quality issues over extended periods have instilled confidence in customers about Manning Pool Service's capabilities.
Concerns and Threads
Despite many positive reviews, Manning Pool Service has received some criticism reflecting negatively on their operations and customer relations. Issues mentioned include incompatible equipment installation, challenges with repair scheduling leading to further complications such as algae growth, high additional expenses, and perceived aggressive sales tactics for maintenance services. Instances of abrupt service cancellations and communication perceived as disrespectful have left certain customers dissatisfied, casting a shadow on the company's customer service practices. These negative experiences are particularly associated with perceptions of overpricing and a focus on profit over customer experience, resulting in the loss of long-term clients.
Frequently asked questions about Manning Pool Service
Does Manning Pool Service offer detailed reports after each cleaning?
Yes, Manning Pool Service provides a detailed report/recap documenting the pool's chemical levels and any adjustments or repairs that were made during each visit.
Can Manning Pool Service handle urgent renovations with a tight deadline?
Manning Pool Service has received positive remarks for their ability to complete renovation projects within short timelines, while also ensuring consistent communication throughout the process.
Has there been any concern regarding Manning Pool Service’s pricing or sales practices?
While many customers are satisfied with the service, there have been complaints about the company's pricing being on the higher side, along with a sales approach that some customers perceived as pressuring them into unnecessary repairs or services.
Recent customer reviews and testimonials for Manning Pool Service
Lauren Bittman
5-Star
a month ago
We love Manning Pool Service! They have always shown up, rain or shine, on the same day around the same time every week since we hired them. If any maintenance issues were discovered they have always communicated them to us immediately and worked quickly to repair/replace parts. They provide a pool service document/recap with each visit so we are aware of the chemical levels in the pool as well as any adjustments that we made. We have never had an algae or pool water issue in the 1.5 years we've been using them for service. Communication is easy and seamless and our most common technician, Amber is always delightful to work with.
Tohfe Beidas
5-Star
2 years ago
I really highly recommend Manning Pool Service. I had a very short timeline of needing to renovate my pool and Manning was able to get the job done seamlessly. They were in consistent communication regarding every step of the process and ensured that everything was taken care of in time for our event. The follow up and consistency and their customer service is what makes them stand out! We also did their cleaning services and would recommend that as well. They send a detailed report after each visit and do a great job with the service. Special recognition to the owner himself, Jeff Manning, and Ian who works in the office as well. Jeff was very thorough and consistently checked on the progress of the replaster. We chose the pebble sheen in Aqua Blue and absolutely loved the look. Pictures attached of the beautiful job that Manning did and we are in love with our new pool!
Holly Saunders
5-Star
3 months ago
We moved to using Manning Pool Service after trying multiple other companies, as well as servicing our pool ourselves. We have been thoroughly impressed from day 1 with Amber, our service technician. She is professional, knowledgeable, punctual, and pleasant. We couldn’t be happier, and she is the reason we haven’t doubted for a minute that this is the best pool service company.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
You can TRUST US in your backyard
Manning Pool Service located in Garden Oaks, Houston. 20+ years of experience in the swimming pool industry. We are pool experts and pool owners. Our family business offers top notch cleaning, repair, renovation and more for all in-ground gunite pools.
Expand
How other Pool Services compare to Manning Pool Service
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
