Overall, Better Pool Management has garnered a positive reputation based on customer feedback. The reviews suggest that the company stands out for its friendly, knowledgeable staff, high-quality products, and long-standing service history. Customers appreciate the personalized, helpful service for both novice and experienced pool owners, noting that employees often provide valuable guidance and have a good understanding of pool maintenance needs. Despite the largely positive sentiment, there are some critiques regarding customer service, specifically regarding interactions deemed abrupt or rude, particularly during busy periods. Additionally, concerns about accessibility, given the store's operating hours, have been raised. While positive experiences are more frequently reported, these areas of criticism could suggest room for improvement in consistency of customer engagement and operational convenience.
The positive aspects of customer feedback for Better Pool Management revolve around the expertise and friendliness of the staff, quality of products, and commitment to customer service. Clients frequently praise the knowledgeable team that offers practical solutions and specific product recommendations, enhancing the overall customer experience. Long-term relationships extending over a decade or two have fostered a sense of trust and reliability. Furthermore, customers note that staff members are proactive in resolving issues, which is highlighted by their readiness to assist with problem-solving for pool maintenance. The availability of unique, high-quality chlorine and pool parts that other stores don't offer is also viewed as a significant benefit.
On the negative side, customer experiences with Better Pool Management indicate instances of dissatisfaction primarily associated with customer service. Reports of rude and condescending interactions are concerning, with some staff members described as being defensive and abrupt during communications. Operational hours are another point of contention, as the advertised closing times do not match customer experiences, causing inconvenience to those with limited time to visit the store. These issues have led to some customers feeling unwelcome or undervalued, resulting in a reluctance to utilize the company's services.
Yes, many reviews highlight that Better Pool Management offers personalized assistance and is very helpful to first-time pool owners, answering questions and providing valuable guidance on maintenance and equipment.
According to customer testimonials, Better Pool Management stocks unique, high-quality chlorine that is not available at some other retailers, suggesting a diverse range of products for pool maintenance.
Some reviews indicate discrepancies between the advertised operating hours and actual opening times, which may cause inconvenience. It's recommended to confirm the current hours before planning a visit.
Family-run pool service company with a retail store stocking chemicals & supplies.
