Repair Aid appears to possess a generally favorable reputation among its customer base, evidenced by the frequency of praise for the company's service effectiveness, promptness, and professionalism. A consistent theme indicates that the engineers are capable, often arriving on time, and effective in their repairs with an appreciation for the straightforward communication, especially regarding cost transparency and updates. Despite this, there's a polarizing aspect to the customer feedback, with a noticeable thread of dissatisfaction related to cost discrepancies, inadequate communication post-service, and a perceived lack of respect for customer's time and experience.
Many customers regard Repair Aid highly for its prompt service, professionalism, and efficiency. The company is praised for its capacity to quickly respond to service requests, oftentimes being able to address and resolve issues within a few days' notice. Acknowledgement for the engineers who conduct the appliance repairs—their ability to diagnose and fix problems effectively is noted, with some customers highlighting their diligence in ensuring the repair was successful. From a cost perspective, transparency is appreciated by customers when it aligns with their expectations, and frontline communication—especially the courtesy calls to inform of an engineer's impending arrival—stands out as a positive facet of the customer experience.
Despite the positives, there are significant concerns raised by a subset of customers regarding Repair Aid's service. Notable grievances include cost-related issues, where the final price surpassed the initial quote due to spare parts not being included. Subsequent communication post-appointment also presents a challenge, with delays or lack of follow-up leaving customers dissatisfied. Moreover, customers hinge frustrations on the perceived lack of customer care; examples provided include technicians' brief assessments without proper explanations, difficulty in contacting the management for further discussions, and a general sense of disregard for customers' time and clarity about the services rendered.
Repair Aid specializes in a wide array of appliance repairs, including but not limited to dishwashers, washing machines, dryers, and washer-dryer units.
Repair Aid aims to provide upfront cost information and will ask customers to send photos of their appliance to identify potential replacement parts needed for repair, enhancing the accuracy of the cost estimate.
If you're not satisfied with the service, you should contact Repair Aid's customer service to discuss the issue. They have demonstrated a willingness to find compromises and may offer resolutions even when initial problems occur.
At Repair Aid London we specialise in the repair, maintenance and installation of kitchen appliances – everything from fridge freezers to washing machines no matter what the brand or model. We’re so confident in our approach that we always offer a 12-month guarantee, which means if your machine breaks over the course of the next year, we’ll fix the problem free of charge.
