Rentalry by Luxe Atlanta Party Rentals receives mixed reviews that highlight both the company’s strengths and its areas for improvement. On the positive side, numerous customers have experienced excellent customer service, finding the staff, particularly Erin and Andrea, to be helpful, friendly, and quick to respond to inquiries. The company's affordability, delivery punctuality, and overall professionalism in handling events contribute positively to its reputation. Customers appreciate the convenience of online ordering and the detailed, itemized confirmations that support transparency. However, the company is also criticized for its customer service issues, with complaints about difficulty reaching someone during business hours, unresponsive email communication, and unprofessional attitudes when handling delivery and pickup schedules. There is also concern over the company's organization and the impact on customers who have busy schedules, especially when they are coordinating events at distant venues.
Positive customer feedback for Rentalry by Luxe Atlanta Party Rentals centers around several key aspects. The company is commended for its excellent customer service, with staff mentioned by name for their friendliness and helpfulness during the rental process. Customers are particularly satisfied with the convenience and ease of setting up deliveries and pickups, and the flexibility demonstrated by the staff in accommodating changes and providing useful suggestions. The affordability of services and the condition of rental items are additional positive points. Customers note that the quality of the rental items contributes to successful events, and the efficient, professional delivery and setup services ensure a smooth experience. Overall, the company's proactive customer engagement, combined with the quality and affordability of their offerings, establishes a strong foundation for its positive reputation.
Concerning the negative feedback, Rentalry by Luxe Atlanta Party Rentals faces considerable criticism related to facets of their service. The main issues cited include the challenges in communication, with customers reporting difficulty in reaching customer service by phone during regular business hours and delayed email responses received late at night. Some customers describe the customer service as the worst ever, pointing to cancelled orders and dysfunctional online ordering systems. There are also complaints related to disorganization and lack of professionalism, particularly regarding the time management for delivery and pickup services. Customers who require adherence to strict schedules, such as event planners, express frustration over the unpredictable and sometimes late arrival times of staff, as well as unaccommodating attitudes and nonchalant behavior during crucial moments. Such negative experiences have led to personal decisions to discontinue using the company's services and recommendations against it for others.
Rentalry by Luxe Atlanta Party Rentals offers an assortment of items for events, including tents, tables, chairs, and decor such as candy carts. To ensure they have what you need, it is recommended to discuss your event requirements with their customer service or review the product offerings on their website.
There are mixed responses about the reliability of delivery and pickup services. While many customers report convenient and timely service, others have experienced delays and lack of communication. The company generally attempts to accommodate the customer's schedule but unforeseen circumstances can affect reliability.
Many customers find Rentalry by Luxe affordable and competitively priced. Their services are often praised for providing cost-effective solutions for event rentals, but it's advisable to obtain a detailed quote for your specific event needs to ensure pricing aligns with your budget.
Rentalry® by Luxe Event Rental is family-owned and operated with Care.Rentalry®'s goal is to provide a refined method to renting equipment. Specializing in Atlanta Party Rentals, this standard quickly took off as we began to grow Rentalry® as Atlanta's premier online rental system!We create an experience, rather than just a transaction. Rentalry® is more than just a place to rent equipment, but instead, a place to quickly and easily select high-quality rentals at affordable prices— without the hassle.
