The overall company reputation of Raymour & Flanigan Furniture and Mattress Store, as derived from customer reviews, presents a mixed but generally positive sentiment. Customers appreciate the professional service offered by individual sales associates who are consistently praised for their knowledge, patience, and helpfulness. The mentions of personable and engaging staff members suggest a store culture that prioritizes understanding and meeting customer needs, which is a key ingredient for repeat business and referrals. However, the reviews also reveal a point of concern regarding product management and customer expectations, as one customer experienced a notable discrepancy between what was believed to be ordered and what was received. Although such instances may not represent the broader customer experience, they are significant enough to warrant attention, as they have the potential to negatively impact the store's reputation.
Yes, according to recent reviews, the sales staff at Raymour & Flanigan are noted for being knowledgeable, patient, and personable, helping customers understand their options and ensuring they are satisfied with their decisions.
Customer reviews generally praise the delivery service, noting the delivery team's efficiency, professionalism, and attention to detail in setting up furniture.
If there is an issue with your order, such as missing items or discrepancies in what was ordered and delivered, it is advisable to contact the store's management promptly to resolve the matter.
Chain offering brand-name furniture for every room in the home, plus mattresses & home decor.
