Most comments reflect a mixed-to-moderate overall impression, with few strongly positive statements. Multiple reports mention initial problems with cleaning quality, notably regarding missed surfaces and incomplete service even after paying for extras. However, many also describe prompt intervention from customer care and partial refunds, showing an attentive approach after concerns are raised.
Service responsiveness is a stand-out feature, as several people say the company quickly arranged for a re-cleaning in time-sensitive situations. Some note that individual staff members were described as helpful or caring, and communication from management is characterized as open and engaged, particularly when customers voiced dissatisfaction.
Direct outreach by company staff to listen to concerns and provide refunds is frequently mentioned as a reason for continued trust or willingness to try the service again. This indicates a willingness to take responsibility for problems when they arise and a process for resolving issues, contributing to a perception of reliability where follow-up is needed.
Service responsiveness is a stand-out feature, as several people say the company quickly arranged for a re-cleaning in time-sensitive situations. Some note that individual staff members were described as helpful or caring, and communication from management is characterized as open and engaged, particularly when customers voiced dissatisfaction.
Direct outreach by company staff to listen to concerns and provide refunds is frequently mentioned as a reason for continued trust or willingness to try the service again. This indicates a willingness to take responsibility for problems when they arise and a process for resolving issues, contributing to a perception of reliability where follow-up is needed.
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