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Queen Of Maids Reviews Summary

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Cleaning Services | Phoenix, AZ

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Queen Of Maids?

As of Apr 11, 2024, 362 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Queen Of Maids's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 11, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
April 11, 2024
Last updated
April 11, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Queen Of Maids's customers had a positive experience.

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Queen Of Maids's customer reviews analysis

An objective analysis of Queen of Maids Phoenix’s reputation, based on these reviews, suggests a generally favorable customer experience, with several high praises for their professionalism, efficiency, and thoroughness in cleaning. Customers frequently express gratitude for the ease of booking, the company’s punctuality, and the quality of the finished work, especially noting the attention to detail in tasks such as deep cleaning and tackling tough areas like bathrooms. There is also appreciation for the customer service department, particularly the follow-up efforts to ensure satisfaction, which is a clear indication of the company valuing quality work. Despite these positive elements, there are isolated incidents where the service did not meet expectations, highlighted by incomplete tasks and the need for supervision to ensure thoroughness. However, prompt responses and refunds from the company when issues are raised suggest a commitment to customer satisfaction and a willingness to rectify mistakes.

Positive Feedback

The positive sentiments from Queen of Maids Phoenix’s clientele are centered around several quality service attributes. It is frequently commended for its ease of booking and the functionality of its websites, allowing for fast appointment scheduling. The timeliness and efficiency of the cleaners receive frequent mention, as customers appreciated the punctuality and rapid initiation of work, resulting in houses looking 'amazing' and 'better than when we moved in.' The professionalism is also repeatedly attributed to the staff, which not only pertains to their cleaning skills but also to their thoughtful communication with clients. Customers describe the workers as 'super efficient and personable,' often going above and beyond by offering deep cleans that offer a sense of comfort in new living spaces. Lastly, customer service is praised for its responsiveness and care, especially when addressing any concerns raised post-service, ultimately reinforcing the company’s dedication to customer satisfaction.

Concerns and Threads

While predominantly positive, the reviews indicate that Queen of Maids Phoenix has areas to improve upon. Instances of incomplete jobs such as overlooked drawers and certain parts of appliances are cited, suggesting occasional oversight or haste in the cleaning process. Customers also mention having to conduct additional cleaning after the appointed service, which can erode trust in the service's thoroughness. A specific review implies that the outcome may be dependent on the client being present to supervise, indicating variability in service consistency. It is noteworthy, however, that when dissatisfaction is communicated, the company appears proactive in addressing the concerns, offering refunds and following up to amend the service rating. This responsiveness highlights a commitment to resolving issues but also underscores the importance of first-time service effectiveness to avoid the need for such aftercare.

Frequently asked questions about Queen Of Maids

How easy is it to book a cleaning appointment with Queen of Maids?

Based on customer feedback, booking an appointment with Queen of Maids Phoenix is quick and easy, with an accessible website that facilitates fast scheduling.

Does Queen of Maids offer prompt and efficient service?

Yes, customer reviews consistently mention that Queen of Maids arrives on time and starts work quickly, leading to satisfactory and timely completion of cleaning tasks.

If I'm not satisfied with the cleaning, how does Queen of Maids address the issue?

Queen of Maids is responsive to customer feedback and concerns. In cases where customers are not satisfied, the company makes efforts to rectify the situation, including follow-ups to ensure satisfaction and refunds where warranted.

Recent customer reviews and testimonials for Queen Of Maids

Queen Of Maids
JDM
5-Star
2 days ago
I was able to quickly and easily book an appointment on their website for a deep clean of a house we just moved into. I was so thankful for their thorough cleaning as our house was not move in ready. They arrived on time and quickly got started. The house was amazing after. Highly recommend this company!
Queen Of Maids
Kelley Moffat
5-Star
8 months ago
Edit: Shelly from Queen of Maids made every effort to follow up with me after my review. It's obvious that she and this company REALLY care about doing quality work, and as such I have amended my star rating and I would absolutely recommend Queen of Maids. Original Review: Queen of Maids didn't do an awesome job on our move-out clean. They arrived at 8:15 and told my sister at 9:30 when she left that they had another hour and a half to 2 hours to finish up. I received a receipt asking for a rating at 10:04...so 30 minutes later. I paid separately for drawers to be wiped out and many of them were not. I think the sinks and tub were probably haphazardly wiped but not with attention or effort. I swept the floors a few days later and took photos of the piles of stuff that I swept up (attached along with several others). The did a great job on the parts of the fridge that they cleaned, but totally missed the butter container area. To their credit (and the only reason they are getting 3 stars), they refunded me for the drawer clean amount after I provided them with photos of the uncleaned drawers the next day. To be fair, I also did not give them a chance to make this right. I hate writing bad reviews, but I would only hire this company if you are home and can supervise.
Queen Of Maids
J Ross
5-Star
3 months ago
Queen of Maids was extremely professional and thorough from quotes, to scheduling, to communication, and finally in the actual cleaning of the house. I could not be happier and would recommend them to anyone that is looking for this service! Thank you Queen of Maids!!
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Overall Rating

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Overall Rating
4.8
/5
362
reviews
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About Queen Of Maids

Cleaning Services
Welcome to our top-quality house cleaning and maid service, serving Phoenix and Scottsdale, AZ. Our team of professional house cleaners is fully trained, insured, and equipped with advanced cleaning techniques to provide outstanding results for every cleaning job, no matter how big or small. At our house cleaning and maid service, we understand that your time is valuable, which is why we offer hassle-free booking options online or by phone. Our friendly customer service team is always available to answer any questions or concerns you may have, ensuring a seamless booking process.
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