Probuild 360 Reviews Summary

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Home Builders | Birmingham

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1, Phoenix Business Park, Avenue Rd, Aston, Birmingham B7 4NU

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Probuild 360?

As of Apr 23, 2024, 55 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Probuild 360's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

superb level of competency, dedication and highest of standards

just of a great quality

enthusiasm and passion for our project

quality of service received has always been of a high standard

been transformed into a wonderfully attractive and useable space

conversation was always about what was possible

show pride and integrity in the work

The work exceeded our expectations

quality of the work is worth the money

workmanship is poor

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 23, 2024
Last updated
April 23, 2024

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Probuild 360's customer reviews analysis

ProBuild360 Ltd maintains a strong overall reputation, with customer reviews frequently praising the company's professionalism, competency, and high-quality standards. Many testimonials emphasize the advantage of having a single company coordinate all aspects of a construction or renovation project, which seems to alleviate the burden off the customers' shoulders. Communication and attention to detail are standout features, with ProBuild360's handling of complex elements and responsiveness to customer inquiries receiving particular commendation. The company's full-service approach, ensuring a connected package from design to construction and finishing touches, has been well received by homeowners who appreciate being part of the project journey. Challenges have arisen, such as the case in one negative review reporting long delays, unresponsiveness to issues, and poor workmanship, but these experiences seem to be outliers among the predominantly positive feedback.

Positive Feedback

Customers give high marks to ProBuild360 for their all-encompassing service, from project management to finishes. The ease of having a single entity manage the entire building process stands out as a major positive, offering convenience and a sense of security. Customers note the thoroughness and reliability of both the work and the workers. There is a recurrent expression of satisfaction with the communication and willingness of the teams to engage, accommodate changes, and to be accessible for updates or discussions. The smooth handling of unforeseen challenges with ready alternatives further strengthens customers’ trust in the company. Moreover, the craftsmanship and dedication demonstrated across different teams from plumbers to designers have made a lasting impression, indicating that ProBuild360 emphasizes the quality and detail of their work.

Concerns and Threads

Despite overwhelming positive feedback, ProBuild360 Ltd has faced criticism, notably from a review citing a severely delayed renovation project and overall dissatisfaction with the execution and finish of the job. Accusations of non-responsiveness, defective installations, irresponsible handling of the client's property, and the absence of resolution after the fact, were highlighted. Such grievances culminate in a strong admonition against the company, suggesting an underlying inconsistency when it comes to quality control and customer service. Nevertheless, the consistency of the positive reviews suggests that this negative experience is uncommon, though it serves as a cautionary tale for potential issues that may need addressing by the company.

Frequently asked questions about Probuild 360

Can ProBuild360 handle all aspects of a construction project from start to finish?

Yes, ProBuild360 is known for its full-service capability which includes coordinating all stages of construction, design, and finishing, thereby providing a comprehensive service package for clients.

How does ProBuild360 ensure quality and attention to detail in their projects?

ProBuild360 has received positive feedback on meticulous attention to detail and craftsmanship. The company carries out regular checks against building regulations and maintains open, responsive communication with clients throughout the project duration to ensure quality standards are met.

Have there been any significant complaints about ProBuild360's work?

There has been an instance of a severe complaint involving project delays, non-responsiveness, and poor workmanship. While such experiences appear to be rare, they highlight the importance of due diligence and clear communication regarding expectations and contingency plans.

Recent customer reviews and testimonials for Probuild 360

Probuild 360
Jill Wall
5-Star
3 years ago
I was introduced to Bahram and the team through a mutual contact, Probuild came highly recommended. I have been renovating properties for twenty years and have had many experiences, both good and bad. Probuild appealed to me as I thought that having one company who could co-ordinate all aspects of the build would be a great advantage and take some of the work off my shoulders. We have had no regrets, from our first meeting with Bahram and the team we have been delighted with their professionalism and superb level of competency, dedication and highest of standards. The team were a delight to work with. We are now living in our beautiful home which Probuild have helped us renovate and extend safely and to the highest standard and we love living here. If I have another renovation left in me I would not hesitate to use Probuild again and would highly recommend them for all building work and renovations. Well done and thank you Team Probuild, great job and great peace of mind for us, especially during the pandemic and all of the challenges that continues to bring. Services: Refurbishment, Remodeling
Probuild 360
Nick Harding
5-Star
5 months ago
Having just had my home build and renovation completed I wanted to say a huge thank you to everyone that worked on the project and to feedback on our experience. The scale of the project was not far off having the whole house rebuilt and so it would have been daunting without a build partner like Probuild. Our entire project felt like we were taken on a journey. We weren’t the builders, or doing any of the work, but we were made to feel like we were part of the team. Being surrounded by people that are so knowledgeable, was very reassuring. Like in all houses, there are quirky things that require clear communication between the teams. In ours, there is a small arch detail feature that could easily have been ignored but it has been done so well. Because everything is in one place at ProBuild, it was just easy. Everything, from the finishes to the teams, is just of a great quality. I remember coming in and seeing the plasterers working on the walls, and I just thought “he is plastering like his life depends on it”. It was obvious that he was great at his job, but it was the attention to detail - the genuine care about whether my wall was flat - that has stuck with me. You don’t see care like that very often. The absolute headache for me with this project would have been trying to find a kitchen place, trying to find a this or that, managing builders that were either behind or ahead. Having the complete, connected package that ProBuild360 offers made all of this possible for me.
Probuild 360
Andrew Morris
5-Star
6 months ago
ProBuild came highly recommended after our friends used them for a recent project. We really liked that we wouldn’t have to programme manage anything during the project. We wanted a partner who would take care of everything for us and ProBuild360 certainly delivered that. Right from our initial meeting, we were met with enthusiasm and passion for our project. The teams made suggestions to get us the best results and from the beginning were always happy to accommodate changes. That gave us confidence that we’d made the right decision straight away. And as we got to know the rest of the team, that only became clearer. They had everything in hand from the get go. The project management was a great asset. We trusted them to get everything done and they did. Even when we hit hurdles, the teams didn’t even seem to break a sweat. They knew exactly how to fix things and had a plan B ready to go just in case. We were kept informed throughout the project too. If we had any questions, the guys answered the phone straight away and were more than happy to discuss things further. Nothing was ever too much. We didn’t know anything about construction before we started our project and went with ProBuild360 based on a gut feeling of confidence in the company and their work. We’re so pleased we did. Thank you ProBuild!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 93.33% of Probuild 360's customers had a positive experience.

Positive
93.33%
Neutral
0%
Negative
6.67%
More details
Probuild 360

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
55
reviews
Excellent
Good
Average
Fair
Poor
More details

About Probuild 360

Home Builders
Established in 2011, ProBuild360 is a concept-to-completion construction solution offering services across the planning, design, construction, and installation sectors. Led by our clients’ brief and budget, and reputed for efficient project management, we operate with genuine care for our clients and their properties to deliver a quality design and build experience.
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