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Probity Investigations, Inc.

Probity Investigations, Inc. Reviews Summary

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Private Investigators | Atlanta, GA

1700 Northside Dr NW Ste A7-6512, Atlanta, GA 30318, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Probity Investigations, Inc.?

As of Mar 13, 2024, 26 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Probity Investigations, Inc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 2, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Probity Investigations, Inc.'s customers had a positive experience.

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Probity Investigations, Inc.'s customer reviews analysis

Analysis of the collected reviews for Probity Investigations reveals a generally positive perception of the company's services. Customers frequently commend the professional conduct and thoroughness of the investigators, specifically highlighting owner Todd's knowledge and reassuring demeanor. In situations ranging from personal relationship inquiries to corporate background checks, Probity Investigations is praised for their efficiency and effectiveness. Several reviewers noted that the company's communication is transparent and consistent, fostering trust and a sense of being valued. Customers also appreciate the emotional support and advice provided during their difficult times. While negative feedback is scarce and more difficult to distinguish, it appears that any lower ratings are attributed to those implicated by the investigations, rather than genuine customer dissatisfaction.

Positive Feedback

Key positive feedback themes for Probity Investigations center around their professional approach, efficient service, and the sense of control and peace of mind they provide to clients. Specifically, customers appreciate the compassion and understanding shown by the team in sensitive situations. Todd, the owner, is often mentioned for his expertise and ability to deliver results promptly. The staff's dedication to keeping clients informed and involved in the process without feeling overwhelmed is also highlighted. The provision of free advice and a commitment to the clients' best interest are noted as reasons for high customer satisfaction, building the company's reputation as a reliable and trustworthy service provider for private investigative needs.

Concerns and Threads

The negative aspects of customer feedback for Probity Investigations are not overtly present in the reviews provided. However, a careful reading suggests that the negative experiences, if any, could be reflected in the responses of individuals impacted by the investigations' findings, namely the spouses caught cheating. This perspective, while lamentable, does not necessarily reflect the company's performance or customer service quality. It's important to recognize that the absence of explicit negative reviews from genuine customers could indicate high satisfaction levels, yet the nature of the service might also mean that those with unfavourable outcomes may not be inclined to provide public feedback.

Frequently asked questions about Probity Investigations, Inc.

Can Probity Investigations assist with cases beyond personal relationship investigations?

Yes, Probity Investigations offers their investigative services for a diverse range of cases that include corporate background checks, detecting fraudulent qualifications for high-level job candidates, and conducts social media reports and background checks for out-of-state inquiries, indicating their capability to handle both personal and corporate investigation needs.

How does Probity Investigations handle sensitive situations and emotional distress during an investigation?

According to customer reviews, Probity Investigations approaches sensitive situations with compassion and professionalism. They offer emotional support, free advice, and ensure that clients feel comfortable and reassured throughout the process. The staff's goal is to provide peace of mind and to keep the client informed without causing additional stress.

Do customers feel that the cost of the service provided by Probity Investigations is justified?

Customers report feeling that their money was used productively and efficiently, with a sense that the investigators prioritized the clients' best interests. This sentiment of value comes from the company's thorough investigative work and the provision of consistent updates, which contributes to a perception that the services offered are worth the expense.

Recent customer reviews and testimonials for Probity Investigations, Inc.

Probity Investigations, Inc.
Lisa collins
5-Star
a year ago
After having a horrible experience on a popular dating site in which I was ghosted and catfished, I decided to seek help from Probity Investigations. Initially I was embassred, but after my consultation she normalized my expereince and I felt so much better. I explained my situation in which she immedately called Todd the owner. Todd was super knowledgeable, and with limited information was able to track this person down. They went above beyond even offering advice on how to maneuver the dating site world, in which I neeeded and greatly appreciated. If you are looking for a knowledgeable private investigator dont hesitate to schedule a free consultation and see how fast they will deliver the information you are seeking.
Probity Investigations, Inc.
Johnella Strong
5-Star
5 years ago
I want to thank you for your professionalism and outstanding efforts during the recent investigation that The PI Agency conducted for me. From the start, I was impressed with how comfortable Todd made me feel discussing my very difficult situation. He was extremely thorough and gave me complete confidence that I had made the right decision to work with this company. I feel that you went above and beyond to help me and you were highly efficient, which was essential, being that time was truly of the essence in my particular case. While the outcome was difficult on a personal level for me, your demeanor and kindness was much appreciated at a time when I needed it most. I would highly recommend your company to anyone that is looking to hire a private investigator in Atlanta Georgia and want you to know that I greatly appreciate all that you did for me. -Jkoz
Probity Investigations, Inc.
Wendy Dobson
5-Star
6 years ago
Todd and his team gave me more than just PI work. They were thorough in asking me questions about our past problems and issues in order to be able to utilize my retainer fee in a productive, successful way. They always asked me when the best time was to go on the hunt. I never felt like my money was wasted, and always felt like Todd seriously had my best interest at heart. The low-star reviews on here are from the spouses that were caught cheating. I never once had any questionable moments during my business dealings with the PI Agency. I never had to ask what was going on; I was updated on a daily basis. My calls were always handled in a professional, compassionate manner. I would recommend Todd and the PI Agency to anyone questioning the infidelity of their spouse.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
5
/5
26
reviews
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About Probity Investigations, Inc.

Private Investigators

Probity Investigations is a private investigator agency based in Atlanta. We've got over 30 years of experience, led by our founder Todd Redding. You might recognize Todd from his appearances on the Emmy award-winning show Couples Court. Our team of seasoned detectives specializes in infidelity, alimony, and child custody investigations. Whether you need crucial evidence for court cases or just some peace of mind, we've got you covered. Our customized investigative solutions are tailored to your specific needs, whether you're in Atlanta or beyond. Trust us, Atlanta's top investigators, to bring you clarity and results when it matters most.

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