This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Heritage Investigations And Surveillance, Inc.?
As of Jun 19, 2024, 4 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Heritage Investigations And Surveillance, Inc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
very responsive and helpful
communication ceased
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Created by
Trustguide
Published on
June 19, 2024
Last updated
June 19, 2024
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As of Jun 19, 2024, 4 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Heritage Investigations And Surveillance, Inc.'s customer reviews analysis
Heritage Investigations & Surveillance, Inc. is depicted in the reviews as a dedicated and responsive company, with a particular strength in carrying out investigative tasks. A majority of the feedback acknowledges the company's efficacy in providing help when needed. Highlighted is the long-term relationship between customers and the company, suggesting a history of reliable service. However, the customer experience appears to be inconsistent, as evidenced by disparate accounts of customer service engagement. While one client has lauded the continuous high-quality service over a substantial period, another has reported a concerning drop in communication after payment was made, marking a serious complaint about the company's follow-up and documentation practices. This dichotomy in the customer experience is indicative of variability in service delivery, which is a critical factor for the company's reputation.
Positive Feedback
The positive feedback for Heritage Investigations & Surveillance, Inc. centers on their responsiveness and the effectiveness of their investigative work. Customers appreciate the company's commitment to their needs, as evidenced by their willingness to do everything in their power to complete the assigned tasks, which ranges from locating individuals to obtaining evidence for legal cases. One long-term client commended the consistent quality of service and integrity over 34 years, pointing towards a solid track record in complex legal investigations. This suggests that when the company performs well, it has the capacity to build longstanding professional relationships characterized by trust and reliability.
Concerns and Threads
On the negative side, some significant issues have been brought to light concerning Heritage Investigations & Surveillance, Inc.'s customer service, particularly post-payment. A customer reported an alarming lack of follow-through in a service engagement, where the company failed to deliver results in the form of serving a respondent. Furthermore, the client expressed frustration regarding the absence of required documentation and subsequent unresponsiveness after payment, which insinuates a decline in communication and possibly, professionalism, once the financial transaction has concluded. These serious allegations of negligence post-payment could potentially tarnish the company's reputation if not addressed and rectified.
Frequently asked questions about Heritage Investigations And Surveillance, Inc.
What types of services does Heritage Investigations & Surveillance, Inc. offer?
Heritage Investigations & Surveillance, Inc. offers a range of investigative services including locating and serving witnesses, obtaining witness statements, gathering photos and videos of scenes, and performing surveillance work for complex personal injury and criminal cases.
Recent customer reviews and testimonials for Heritage Investigations And Surveillance, Inc.
Darras Miller
5-Star
4 months ago
Great company very responsive and helpful. Definitely will do everything they can to get the job done. Thank you for your help!!
Christina Ramon
5-Star
6 years ago
I spent $1000 to have Adam surveil and serve a respondent. Not only was he unable to get her served, but he did not tender the required and appropriate documentation or affidavit.
I have called and left several messages as well as sent multiple emails but Adam Campbell and his son were much more responsive prior to getting paid; thereafter, communication ceased.
Robert H. Hanaford
5-Star
7 years ago
I have worked with Adam Campbell over the last 34 years on complex personal injury and criminal cases and have never been disappointed by the quality of service and integrity of him and his company. I have used Adam to locate and serve witnesses, obtain witnesses statements, photos and videos of crash scenes and surveillance work.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Based on the set of reviews used to generate this report, it appears that 33% of Heritage Investigations And Surveillance, Inc.'s customers had a positive experience.
Heritage Investigations and Surveillance is a licensed Illinois Private Detective Agency that provides private investigators in Chicago, the suburbs, nationally and internationally. For 44 years our investigators have served the needs of clients looking for someone who can provide the answers they deserve.
Our investigators are specially trained and utilize professional tactics to discreetly monitor, follow and record a subject’s activities and interactions using a variety of cameras including High Def low light video cameras and mobile surveillance. As a result they can conduct surveillance regarding marital infidelity, child custody, insurance fraud and avoid detection.
We do this for YOUR PEACE OF MIND! Call Today
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