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As of Jun 19, 2024, 12 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Verify Investigations's customer reviews analysis

Overall, Verify Investigations appears to boast a commendable reputation based on the aggregate of recent reviews. Customers typically describe their experiences with the service as professional, efficient, and empathetic. Notably, the personalized follow-up service provided by Ben—a representative mentioned in multiple reviews—seems to resonate positively with clients, suggesting an emphasis on building rapport beyond the transactional nature of the business. Reliability and effectiveness are recurring themes, especially in contexts involving sensitive and urgent matters such celebrating family reunions, aiding in legal processes, and resolving delicate personal issues. However, there have been instances of communication breakdowns, evidenced by complaints about unreturned emails and calls, which point to potential inconsistencies in customer service.

Positive Feedback

Clients consistently laud Verify Investigations for their professional demeanor, swift and efficient handling of cases, and excellent communication skills. From infidelity investigations to family reunions and legal assistance, it seems that Verify Investigations, particularly through Ben, establishes trust and satisfaction by delivering on promises with prompt and high-quality results. Ben's follow-ups and genuine concern for clients' wellbeing post-service exemplify a substantial commitment to customer care, marking the service as not merely transactional but rather personal and considerate. Moreover, clients have expressed high levels of satisfaction with the service's adaptability and client-centric approach, tailoring investigations to meet specific needs effectively.

Concerns and Threads

Despite the predominance of positive feedback, Verify Investigations has some areas of concern regarding customer service, specifically in their communication. Some clients have reported difficulties with getting email responses, and at least one has cited an issue with a lack of call backs. Such experiences can be quite distressing to potential clients, especially considering the often personal and urgent nature of detective work. These negative aspects may tarnish the company's otherwise stellar reputation for reliability and responsiveness, and highlight a need for streamlined and consistent communication channels.

Frequently asked questions about Verify Investigations

What types of cases can Verify Investigations handle?

Verify Investigations is equipped to handle a wide range of cases including infidelity matters, locating missing family members, complex civil investigations, servicing of process, and more. Their services are adaptable to the specific needs of each client.

How do customers rate the communication and efficiency of Verify Investigations?

Customers generally rate the communication and efficiency of Verify Investigations highly, particularly emphasizing the professionalism of their interactions and the promptness of the investigations. However, there have been isolated reports of communication lapses.

Does Verify Investigations offer follow-up services after case closure?

Yes, according to customer reviews, Verify Investigations offers personalized follow-up services to check on clients' wellbeing after the resolution of their case, indicating a high level of customer care and personal attention.

Recent customer reviews and testimonials for Verify Investigations

Cristian Ratoi

5-Star

3 years ago

I been helped with my infidelity case in a very polite and professional manner. Good communication, also. One thing I really liked, after like two weeks the case it was closed, Ben followed with me and asked how is everything going in my life regarding the case, but not only. It was really nice from him!! This is the way all companies should treat their customers, because, like he said, we are people! Thank you again!! Best wishes!!

Victoria Leftridge

5-Star

3 years ago

Ben Lopez was quick and efficient. I called him on Saturday 8/8/2020 to inquire about rates and finding a missing family member in the city of Chicago. Within an hour, he had sent me a contract and had assured my grandmother and I that he was on the case. By the end of the day, he had updated us with information about possible locations of the family member. On Monday, he confirmed their location, met with him, and got us in contact with him. He has been truly helpful in reuniting my family and we are eternally appreciative of his services. He was very honest and involved, sent everything in writing, and really tailored his services to our needs. Hopefully we don't have to use him again but now I know who to go to if I have to.

Wayne Glass

5-Star

7 years ago

Reliable private detective! This guy was recommended to me by several friends who all have been used a private investigator in the past couple of months. They all said good things about it, so I decided to give him a call. I can say now that I'm one of those happy customers, too. Thanks a lot for everything!

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Verify Investigations Reviews Summary

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Featured review

Verify Investigations's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Verify Investigations

What types of cases can Verify Investigations handle?

How do customers rate the communication and efficiency of Verify Investigations?

Does Verify Investigations offer follow-up services after case closure?

Recent customer reviews and testimonials for Verify Investigations

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About Verify Investigations

Verify Investigations Reviews Summary

Featured review

Verify Investigations's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Verify Investigations

What types of cases can Verify Investigations handle?

How do customers rate the communication and efficiency of Verify Investigations?

Does Verify Investigations offer follow-up services after case closure?

Recent customer reviews and testimonials for Verify Investigations

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