The general consensus from recent reviews of Players Sports Grill & Arcade indicates that while there are some positive notes, particularly regarding the ambiance and view, the establishment faces notable challenges in food quality and service efficiency. The praise for scenic vistas and friendly service is overshadowed by frequent criticisms regarding meal offerings, with phrases like 'just ok,' 'terrible,' and 'gross' being indicative of the dissatisfaction with the food. Additionally, service missteps, such as inattentiveness and unprofessionalism, have consistently detracted from the customer experience. It's noteworthy, however, that some customers are willing to return for specific positives, such as the drinks mixed by a particular bartender, suggesting that individual staff performances and facility features (like the arcade) are potential areas of strength for this business.
Among the reviews of Players Sports Grill & Arcade, several key positive aspects emerge. First and foremost, the venue's view is repeatedly commended, creating an appealing atmosphere that seems to draw back customers. Good customer service was also highlighted, noting that some staff members made favorable impressions. The arcade aspect provides an entertainment value that resonates well with patrons, offering a fun experience, particularly for those with children. Additionally, though the feedback on the food is mixed, there are individual items such as the coconut shrimp that were well-received. The establishment also provides a sociable environment for watching games, with the presence of large screens and a decent selection of beer.
On the flip side, significant negative feedback underscores areas where Players Sports Grill & Arcade could improve. Food quality is a recurring issue; multiple reviewers describe the meals as subpar, with specific complaints outlining overcooked burgers, dry chicken, and undercooked pasta. The service quality is another sore point for customers; reported experiences of inattention, delayed service, long waits for orders, and incorrect drink preparation manifest as critical concerns. Additionally, the venue's policies and opening hours have deterred some guests; for instance, the mandate to purchase food upon arrival and the limitation on early football game viewings do not align well with customer expectations. The management practices, as described by patrons, also raise red flags about the establishment's commitment to customer satisfaction.
Players Sports Grill & Arcade opens at 11:00 AM on Saturdays. Specific opening hours throughout the week may vary, so it's recommended to check with the venue directly for the most accurate information.
Yes, the establishment includes an arcade which provides an enjoyable and kid-friendly setting. However, patrons without children should note that the noise level can be high when kids are playing in the arcade.
The establishment has reportedly enforced a policy requiring patrons to purchase food upon arrival. It is advisable to contact Players Sports Grill & Arcade directly for an updated policy statement and to clarify whether drinks can be ordered without accompanying food purchases.
Venue featuring a sports-oriented pub with many TVs, arcade game area & a tiki lounge.
