Featured review

As of Jul 14, 2024, 812 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Planet Fitness D's customer reviews analysis

The reviews indicate a mixed customer experience with Planet Fitness. Positive comments include commendations on the cleanliness, equipment quality, and friendly staff during daytime hours. However, there are consistent concerns regarding the management of facilities and staff behavior. The loud music volume appears to be an issue across the board, impacting personal workouts negatively due to its perceived excessive loudness. Night staff professionalism and attentiveness seem lacking, as customers report neglect and inappropriate staff conduct. Maintenance discrepancies vary by location, suggesting inconsistency in the company’s standards. Indeed, a well-located gym with potential, Planet Fitness exhibit lapses in customer service and quality control that could affect its overall reputation.

Positive Feedback

Positive elements from customer feedback reflect the cleanliness of the facilities and the condition of new or improved equipment. The front desk staff is mentioned to be welcoming and helpful, particularly during daytime operations. The proximity of certain gym locations to customers’ homes is appreciated, pointing to the convenience factor as a strength. Lastly, the 24/7 operation hours are highly valued by customers, with satisfaction expressed toward the operational showers and the nurturing of a workout-friendly environment.

Concerns and Threads

Critique from customers primarily revolves around three areas: the excess volume of background music, inadequacy in staff service, and equipment maintenance. Several customers have noted that the music played within the gym is disruptively loud, detracting from their personal enjoyment. Staff behavior, especially during nighttime, is frequently described as unprofessional and unsupportive, with negative interpersonal experiences noted. Some locations seem to suffer from poor maintenance and lack of equipment quality control. Additionally, issues such as lack of hot water in showers and uncomfortable gym temperatures affect the overall workout experience negatively.

Frequently asked questions about Planet Fitness D

Does Planet Fitness regulate the music volume in their gyms?

While Planet aFitness aims to maintain a motivating atmosphere, some reviews indicate that the music volume may be excessively high, affecting personal workouts. Customers are advised to communicate with staff if the volume is uncomfortably loud.

Are Planet Fitness locations staffed 24/7?

Not all Planet Fitness locations are staffed 24/7. Staffing hours may vary by location, with some locations having less attentive staff during nighttime hours. It is recommended to contact the specific gym for information on staff availability.

How well maintained are the equipment and facilities at Planet Fitness?

Maintenance and equipment quality appear to fluctuate between different Planet Fitness locations. While some gyms are commended for their new or improved machines, others are critiqued for having aged or poorly maintained equipment.

Recent customer reviews and testimonials for Planet Fitness D

Sean Harper

3-Star

a month ago

Overall the facility, equipment and staff are great I only have one observation… The sound level impacts my workout negatively. When my headset is connected to the PF app or otherwise and at level 10, the music on the floor and in the locker room drowns out anything else. It’s almost like noise pollution. Staff has attempted to turn down volume but seems to be unable to for some reason. Just FYI.

G Slight

3-Star

3 months ago

Gym is clean and machines are improved. Employees at the front desk during the day are helpful and greet you, however night time employees are quite opposite. I was needing assistance in upgrading my membership but the employee was talking to 2 others people and did not help me whatsoever. I stood there for at least 10 minutes, he’d look my way and turn to continue his conversation. I decided to workout and ask afterwards just to find him exercising, leaving the desk alone. The employee had a tattoo beneath his left eye. Won’t forget his face nor the experience. Will be canceling my membership soon.

Phil Salmeron

3-Star

a month ago

Decent gym I suppose. Kind of sad that the equipment is aged and not very well maintained. The PF near the galleria is the opposite. Just because it’s a mostly low income area shouldn’t mean the gym gets less than average equipment. One more thing, not to be a Karen or whatever, but it’s pretty obnoxious people using the circuit training area to do supersets or sets in general. Yesterday I used every machine for the allotted time, ran a mile, and a guy was still sitting on the leg press doing nothing. Let’s get these employees doing their jobs please!

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Planet Fitness D Reviews Summary

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Featured review

Planet Fitness D's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Planet Fitness D

Does Planet Fitness regulate the music volume in their gyms?

Are Planet Fitness locations staffed 24/7?

How well maintained are the equipment and facilities at Planet Fitness?

Recent customer reviews and testimonials for Planet Fitness D

Satisfaction Score

Overall Rating

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