Extremely poorly managed and highly unprofessional gym. Unsanitary, deceitful, and under supplied. I worked with the GM to find a way to try the gym once. He explained that their location does not offer a complimentary experience to try the gym but rather that a day pass cost $20 (two months of a membership fee). He proceeded to tell me that a Black Card Membership would be $5.12 due today and I could cancel same day and have "no further charges". He proceeded to cancel my membership after experiencing the gym for the day. I have a signed cancellation document from the GM himself. Days later I received the full Black Card Membership fee of $25.50 automatically withdrawn from my checking account. I am away from the location that I signed up at and went on to politely speak to the GM where I am traveling. The two employees spoke on speaker phone and the Streeterville employee told this General Manager that I am a high risk, fraudulent, scamming member. Wow. Not only am I charged for a Black Card Membership, I cannot use my membership because I am apparently cancelled? It is shameful for Planet Fitness employees to label their paying customers as such when they were conned by their own general managers. I would suggest better education for employees, a more modern operating system, and ANY other gym than this.