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Planet Fitness Reviews

Rated 4.1 based on 626 Reviews

240 E Illinois St, Chicago, IL 60611, United States

Gyms Chicago

Published on
July 14, 2024
Last updated
June 16, 2025

Reviews Summary

Overall, customer sentiment toward Planet Fitness gym in Chicago is highly positive, with reviewers regularly highlighting the facility’s cleanliness, range of equipment, and friendly staff. Many mention the welcoming atmosphere and specifically praise unique amenities like the hydro massage and tanning options. Some minor criticisms include the gym’s relatively smaller size compared to suburban locations and frequent usage of certain machines, though these do not seem to detract significantly from the experience.

Frequent themes in the reviews include staff professionalism and approachability, convenience of location, and equipment availability. Several guests, especially travelers and newcomers, praise the 24-hour access and the straightforward parking validation system. Cleanliness is a point of emphasis, with multiple reviewers noting the well-maintained facilities and positive energy from the staff.

In summary, Planet Fitness maintains a strong reputation in the Chicago area for consistent service and a comfortable environment. The gym is recommended by visitors for both regular workouts and accommodating guests from out of town, reflecting solid trust in its operations.
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What Customers Are Saying About Planet Fitness?

Clean and friendly

Staff at this PF were kind, focused, and helpful

staff to be very welcoming

The variety of equipment is impressive

very friendly, willing to help & respectful

Staff at this location is amazing they give off great energy

It was a pleasant walk from our hotel

clean equipment, decent staff

Great people and clean

Hydro massage and tanning were great!

gym is unbearably hot

needs better management

highly unprofessional gym

putting more obstacles in front of me

place was closed

actual hours of business posted

Trustguide extracts key phrases from reviews about Planet Fitness and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Planet Fitness's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Planet Fitness Ratings

5

As of Based on 626 revies as of Jul 14, 2024

Planet Fitness Score

100%

As of Based on 626 revies as of Jul 14, 2024

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Customer Reviews

As of Jun 16, 2025, 626 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Planet Fitness's publicly available reviews View source

Chad Waldron rated Planet Fitness 5 stars
2 months ago
Clean and friendly. Two story Planet Fitness with a wide variety of machines that my local PF doesn't have (such as lateral raise machine for example). The view while working out was amazing. Hydro massage and tanning were great! 10/10
Jeffrey May Hyche rated Planet Fitness 5 stars
6 months ago
While Downtown for Thanksgiving Week, I had to keep fit! All the Staff at this PF were kind, focused, and helpful. The facility was well kept and clean and has more than enough workout equipment! Great Location, right above Whole Goods!
Katie C rated Planet Fitness 5 stars
6 months ago
For parking: Enter the parking structure just to the left of the entrance to planet fitness (city front plaza). There is no gate to let you through because the parking structure takes a picture of your license plate and that automatically starts your timer. When you get into planet fitness there is a little iPad and you enter your license plate to validate your parking. You get 70 minutes of free parking. Did this today and had absolutely no issues. Gym is clean and I always find staff to be very welcoming. Probably had a little bit less equipment than other suburban planet fitness’ because it is in the city…but in general has everything you will need. The 3 smith machines are almost always in use and there’s no bar cover if your doing hip thrusts so I used a yoga mat but you may want to bring your own cushion!

Frequently Asked Questions About Planet Fitness

Does Planet Fitness Chicago have a wide variety of equipment?

Yes, reviewers frequently mention the gym’s broad selection of cardio, strength, and specialty machines compared to other gyms. While the location is smaller than some suburban branches, it generally provides enough equipment for most workout needs.

Are staff members at Planet Fitness Chicago friendly and approachable?

Customer feedback consistently praises staff for being welcoming, professional, and helpful, especially with new or visiting members. Staff are noted for their willingness to answer questions and create a positive environment.

How does parking work at this location?

Parking is available in a structure near the gym entrance. Visitors enter their license plate on an in-gym iPad for 70 minutes of free parking. The system is efficient and often highlighted as user-friendly by guests.

About Planet Fitness

Gyms
Planet Fitness is a fitness center chain that offers gym facilities and related amenities such as cardio equipment, free weights, hydro massage, and tanning. The company operates in-person, providing fitness services to members and visitors at its Chicago location, accommodating both local residents and travelers who require reliable workout options.

Operations at Planet Fitness are structured around 24-hour access, a range of exercise machines including unique and specialty equipment, and support from approachable staff members. The gym employs a straightforward membership and guest entry process, manages cleanliness and maintenance, and offers amenities such as locker rooms, parking validation, and staff assistance with exercise routines.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.