Trustguide floating notification
Get Trustguide AI reviews widget free
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Planet Fitness logo

Planet Fitness Reviews

Rated 3.9 based on 1153 Reviews

Gyms in New York

423 W 55th St, New York, NY 10019, United States

Published on
January 19, 2024
Last updated
September 11, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 87% of Planet Fitness's customers had a positive experience.

Positive
87%
Neutral
7%
Negative
7%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

Got a busrning question about ?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

What Customers Are Saying About Planet Fitness?

clean, modern, and well-organized

very friendly and helpful

sweet welcoming nature

been a 10/10 experience

very courteous and attentive

customer service was great

Great variety of equipment and machines

Trustguide extracts key phrases from reviews about Planet Fitness and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 11, 2025, 1153 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Planet Fitness's publicly available reviews View source

Baristas Place rated Planet Fitness 5 stars
2 months ago
This is some text inside of a div block.
⭐️⭐️⭐️⭐️⭐️ Excellent Gym Experience I’ve been training at this gym for a few weeks now, and I’m genuinely impressed. The facility is clean, modern, and well-organized. There’s a wide range of equipment – everything from free weights to high-end cardio machines – and I’ve never had to wait long to use anything, even during peak hours. The staff is friendly, knowledgeable, and always willing to help or answer questions. The group classes are a real highlight – well-structured and motivating, with instructors who really know what they’re doing. One of my favorite features is the sauna and steam room – the perfect way to relax after a workout. The locker rooms are also spacious and spotless, which is a big plus. Overall, this gym offers a great balance of quality, comfort, and atmosphere. Highly recommended for anyone looking for a serious training environment with wellness perks!
Vincent Corazza rated Planet Fitness 5 stars
3 months ago
Everyone who works there is very friendly and helpful...especially the manager Melody. She's awesome! I also like that the facility is always clean, the hours are great and the price is fantastic for Midtown Manhattan!
Jacob Babcock rated Planet Fitness 5 stars
3 months ago
I have just moved to NYC from Rockville MD, I am a black card member so I can use any gym I’m America BUT I needed to change this to my new home gym. The online instruction seemed more complicated and seemed to have extra steps then what actually needed to be done. I spoke with the front desk girl her name is Kylie, she told me straight up “ just call your current home gym, they will set it up for you, check in now so they can see where you are, and if there are ANY issues I am right here to help you however you need.” I work in hospitality, customer service is literally my life, and Kylie’s sweet welcoming nature, knowledge of how the system actually works, and confidence in knowing she will absolutely be able to help me just blew my mind. This was much easier then I was thinking or how I thought it would be, simply due to I was previously a golds gym member, and to change anything was a total headache. Not here at planet fitness thank goodness. Thank you Kylie , you deserve a raise on your attitude and customer service skills alone. See 4 to 5 days a week.

Reviews Summary

The overall sentiment regarding Planet Fitness Midtown Manhattan gym is overwhelmingly positive, as reflected by the majority of reviewers. Customers consistently note a clean, modern, and spacious facility with well-organized equipment. Staff members, including specific names like Melody, Kylie, and Margerito, are highlighted as being friendly, knowledgeable, and helpful. Some minor criticisms are raised, such as occasional crowding during peak hours, small facility size, and isolated concerns about locker room enforcement.

Common feedback includes the gym’s cleanliness, variety of equipment, and lack of long waits for machines. Several reviewers appreciate the sauna, steam room, and large locker areas. Group classes and overall affordability are also cited as key advantages. The helpful and attentive staff frequently receive specific praise for easing membership transitions and for maintaining a welcoming environment.

Overall, Planet Fitness Midtown Manhattan is regarded as a reliable fitness center providing consistently high-quality service in New York City. The gym appeals to those seeking a positive atmosphere, professional staff, and comprehensive amenities, with repeated mentions of returning or recommending it to others. Issue resolution and operational consistency reinforce its strong local reputation.
Read more

Frequently Asked Questions About Planet Fitness

Is the gym clean and well-maintained?

Yes, numerous reviews highlight that Planet Fitness Midtown Manhattan is consistently clean and well-organized. The facility, including the locker rooms, is regularly maintained, contributing to a comfortable workout environment.

Are there long waits for equipment?

Most reviewers report little to no wait for machines, even during busy times. However, the gym can become crowded at peak hours, especially between 3-7pm, which may affect equipment availability.

How helpful is the staff with membership or account issues?

Staff are described as knowledgeable and attentive, assisting members with account changes and other concerns. Several reviewers cite smooth experiences when transferring memberships or seeking information.

About Planet Fitness

Gyms
Planet Fitness Midtown Manhattan is a gym and fitness center located in New York City. The facility provides access to a wide range of exercise equipment, including free weights and cardio machines, as well as amenities like group classes, sauna, and steam room. Membership allows for facility use and participation in wellness programs.

The gym operates on a membership-based model, offering regular and premium options. Access is available during extensive hours, and customer support is provided by staff both in-person and online. Services include equipment maintenance, class instruction, locker room facilities, and assistance with administrative tasks such as membership transitions.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
3947774746332877798
Install Trustguide reviews widget on your website
Trustguide floating notification
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.