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Philadelphia Zoo Reviews Summary

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Landmarks | Philadelphia, PA

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3400 W Girard Ave, Philadelphia, PA 19104, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Philadelphia Zoo?

As of Mar 14, 2024, 20050 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Philadelphia Zoo's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 14, 2024
Last updated
March 14, 2024

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Philadelphia Zoo's customer reviews analysis

The Philadelphia Zoo has a strong reputation among visitors, particularly for its seasonal events such as Luminature, which are highly praised for their creativity and immersive experience. The zoo's historical significance as America's first zoo, coupled with a diverse range of animals and exhibits, contributes positively to its appeal. Staff knowledge and educational value are also highlighted, indicating that the zoo provides an enriching environment for its guests. However, there are some concerns regarding the availability of certain animals and customer service experiences at food areas, which slightly detract from the overall positive image. The accessibility of public transportation and food options on-site during peak times are additional operational challenges that have affected visitor satisfaction. Nevertheless, the recurring enthusiasm for unique attractions like animal tunnels and the anticipation for repeat visits underscore a generally favorable customer experience.

Positive Feedback

Customer feedback for the Philadelphia Zoo is predominantly positive, with particular commendations for its enchanting Luminature event that features an impressive array of lights and shows, such as the 40-foot penguin light spectacle. The event atmosphere, combined with the availability of warm treats and interactive experiences, such as s’mores kits, enhances the zoo’s appeal for a cozy winter outing. Beyond seasonal attractions, patrons appreciate the knowledgeable staff and the broad variety of well-cared-for animals, including some rare species not commonly seen in other zoos. Additionally, unique features like animal traversal tunnels elevate the zoo's distinctiveness, contributing to memorable visits for both adults and children. The family-friendly environment, which includes rides and the clean and well-maintained grounds, solidifies the zoo's status as an enjoyable destination with a focus on animal well-being.

Concerns and Threads

While the majority of reviews for Philadelphia Zoo are favorable, there are noticeable areas of critique that affect its overall customer experience. Notable among these is the customer service at food areas, with reports of staff members displaying rudeness and a lack of hospitality. The absence of certain expected animals, like lions, has also been mentioned, potentially disappointing visitors looking forward to specific exhibits. Some logistical issues seem to persist, such as the perceived inconvenience related to the distance from the parking lot to the zoo entrance and the quantity of walking required, which may deter visitors with mobility issues. Additionally, inconsistent availability of food options and the challenges associated with public transportation highlight areas where the zoo could enhance its operational efficiency and convenience to better accommodate guests.

Frequently asked questions about Philadelphia Zoo

Are there any special nighttime events offered at the Philadelphia Zoo?

Yes, the Philadelphia Zoo offers special nighttime events such as Luminature, a winter-themed light show featuring over a million lights and various unique attractions like a 40-foot penguin light show and different thematic zones.

Can you tell me more about the amenities at the Philadelphia Zoo for visitors?

The Philadelphia Zoo offers various amenities including food vendors, pop-up bars, rides like a carousel and train, and animal exhibits with educational staff. For convenience, visitors can also find heaters in some areas during cooler events, and there are picnic areas where families can gather.

What are some tips for visiting the Philadelphia Zoo?

It is recommended to wear comfortable walking shoes due to the amount of walking involved. You can save on parking by looking for street parking. If you plan to use public transportation, ensure you leave early, as services can be infrequent. Lastly, to avoid limited food options, consider bringing your own snacks or checking the availability of food vendors beforehand.

Recent customer reviews and testimonials for Philadelphia Zoo

Philadelphia Zoo
Annie Byers
5-Star
2 months ago
Luminature at the Philadelphia Zoo, and this event was a real treat! I have always loved the Zoo but gave never attended this event, or been at the Zoo in the Winter. We went as a group of adults. There were pop up bars around the zoo for spiked Cider, wine, seltzer and hot chocolate. The food vendors were serving all kinds of choices throughout the park. This was a very nice, relaxing Friday night with friends. There were light shows all over, with heaters which were perfectly placed to keep you warm while watching. Will definitely go again next year.
Philadelphia Zoo
Tim Golden
5-Star
4 months ago
We always have a fun time at the zoo! The oldest and first zoo in America has a lot to offer! There are really great animals to view and very knowledgeable staff to answer questions and give deep insight of animal behaviors and habitats. There were some animals missing that we were looking forward to seeing, like the lions, but otherwise we were able to get some amazing photos of a bunch of them! If you've never been here, take the day to enjoy these beautiful creatures!
Philadelphia Zoo
Margaret Ervin-Willis
5-Star
a month ago
We love this Zoo! Always fun for kids and adults who are kids at heart. We went for the lights exhibit right around Christmas, but we are members and have been for about 46 years.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Philadelphia Zoo's customers had a positive experience.

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Philadelphia Zoo

Overall Rating

TrustScore®
A+
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D
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Overall Rating
4.5
/5
20050
reviews
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About Philadelphia Zoo

Landmarks
Large zoo with nearly 1,700 animals, including rare & endangered species, plus an education center.
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