I have a bad habit of only leaving reviews when I'm annoyed with something and not leaving reviews when I'm happy. I'm trying to change that. My little chaos demon, Abbie, completed the prep school (the 6 week program) with Ivan as her trainer in late December. We love the way they treated her. It felt very much like their interest was in her succeeding and being the best dog she could be. An example that sticks out in my mind is that we had plans to board Abbie for a long weekend with them (over Thanksgiving). A few weeks prior to that the staff was noticing that Abbie was showing signs that boarding might be stressful for her, so they called me and asked if they could have Abbie board there in advance so that Abbie could be introduced to the people that work there at night by her trainer, Ivan to set her up for success for when we were out of town. I figured they would charge me for that, nope. All they wanted to do was to make sure she was comfortable and that it would be a positive experience for her. They repeat over and over that they're a training facility and they know that and they just want the dogs to be the best dogs they can be. Recently I called because Abbie was "dismissed" from her doggie daycare (Houston Barkpark) for setting boundaries and according to HBP not playing well with others. Our experience with PLD has always been that Abbie is good at playing with other dogs. So I called PLD to see if I could get her in for some refresher days and check her status on the canine academy. Brittany picked up the phone and I told her what was going on. And Brittany made me feel so much better. I was so upset about Abbie being "dismissed" but Brittany (and later on Abbie's current trainer, JJ) rallied around Abbie. Brittany told me to get the video footage to them and she would show to the team and see what they could do, to discuss and dissect Abbie's behavior and decide what happened. JJ is trying to call the speak to the HBP to view the footage so that she could make a determination about any training direction we might need to take or even if Abbie is doing anything wrong (HBP is not staffed by trainers so I trust the expertise of JJ and Brittany over HBP assessment). It felt so secure. I was so stressed and worried and it felt like a hug. This was in total contrast to HBP which are even refusing to let me video the footage so that I can show it to the trainers to help Abbie. The dedication to Abbie's wellbeing is just so wonderful. I'm not trying to make this a negative review over HBP, but to instead show the absolute night and day difference and reactions. I'm eager to get Abbie off the waitlist to participate in some of their alumni programs. But honestly, the fact that they have a waitlist give credence to my feeling that they're chasing dog safety over profits. I'm sure they could just pile as many dogs in the facility as they wanted and make a lot more money, but instead they are keeping a strict number in order to make sure that they can handle the dogs effectively. That the waitlist doesn't move much means the people participating in the program are happy. While I'm looking forward to the day Abbie can get in, I appreciate what it says about their views. The long and short of this review is that it feels like PLD genuinely and truly cares about the dogs in their care. They want the dogs to be happy and they want the dogs to be safe and they want the dogs to be the best dog they can be and fit into your life in the best way they can. And I think that's all anybody could ever ask for. I wanted to leave a review from Abbie as well. The picture attached is one her trainer, Ivan, took while she was at school. I think her smile says it all.