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Northstar Moving Company Reviews Summary

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Removal Companies | Los Angeles, CA

19401 Business Ctr Dr, Northridge, CA 91324, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Northstar Moving Company?

As of Mar 30, 2024, 318 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Northstar Moving Company's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 30, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
March 30, 2024
Last updated
March 30, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Northstar Moving Company's customers had a positive experience.

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Northstar Moving Company

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Northstar Moving Company's customer reviews analysis

Evaluating the reputation of NorthStar Moving Company through recent customer testimonials reveals a generally positive sentiment towards their services. A common theme is the efficiency and professionalism of the moving crews, as highlighted by customers who have used the company for both local and international moves. Clients have noted that their belongings were packed meticulously and managed responsibly, preventing damage during transit. The company's communication and responsiveness are frequently commended, creating a transparent and smooth experience for the customer. There does seem to be a rare occurrence of dissatisfaction where a customer experienced poor service and distressing customer support interaction. However, the company's willingness to provide a refund indicates some level of commitment to addressing customer grievances. Overall, the feedback trends towards NorthStar Moving Company being reliable, providing good value, and ensuring customer-centric service, with isolated incidents of less favorable experiences.

Positive Feedback

Positive aspects of NorthStar Moving Company as extracted from customer reviews revolve around several key points. Efficiency is frequently lauded, with customers expressing amazement at the speed and professionalism with which the company's crews complete moves. The skillful handling and care in packing and transportation are also appreciated, leading to minimal damage to belongings. The company's competitive pricing and good customer service, especially in terms of communication and responsiveness, are additional factors that have fostered customer loyalty. In fact, customers highlight the positive energy and demeanor of moving crews, which contributes to a stress-reduced moving process even during inclement weather or across multiple moves.

Concerns and Threads

Key negative feedback about NorthStar Moving Company, although less frequent, primarily centers around a particular incident of poor moving experience and subsequent customer service. The concern arises from a customer's report of an inefficient move, taking excessive time for a relatively small amount of furniture, and unprofessional conduct by one of the movers. Furthermore, the customer's interaction with the management, particularly a misunderstanding regarding the refund, adds to the negative experience. This isolated case reflects issues in service delivery and post-service support, contrasting sharply with the otherwise positive reputation of the company. It underscores the company's need to maintain consistent quality and ethical treatment of customers.

Frequently asked questions about Northstar Moving Company

What can I expect in terms of the efficiency and professionalism of NorthStar Moving Company's services?

Customers' experiences indicate that NorthStar Moving Company is known for its efficient and professional moving services. Many customers describe the moving crews as swift and skilled, significantly reducing the complexity and duration of the moving process.

How does NorthStar Moving Company handle communication and customer service?

Communication with NorthStar Moving Company is generally reported to be transparent and timely. Customer service is praised for responsiveness and professionalism, with many reviewers expressing satisfaction with the customer service they received before, during, and after their move.

Has there been any feedback regarding damage to property or issues during the move with NorthStar Moving Company?

Most reviewers have provided positive feedback about the care NorthStar Moving Company takes in packing and moving belongings, leading to minimal damage. However, it is crucial to note that while these instances are infrequent, there have been isolated reports of less favorable experiences which were addressed by the company through refunds or other compensatory measures.

Recent customer reviews and testimonials for Northstar Moving Company

Northstar Moving Company
Avery Cheng
5-Star
a month ago
We had an international move and are incredibly happy with the whole process. The packers packed everything very well and when we checked at our delivery address, nothing had been broken or damaged. Communication was very transparent and timely, and although it took a bit of time, it was as smooth as we could possibly imagine it to be. Thank you so much for your team and the HK team that you work with, it has been really great working with you.
Northstar Moving Company
Armen Topchyan
5-Star
2 months ago
It would have taken me a week and a bunch of unhappy relatives fed on cheap pizza to do what these guys did a few hours. Very efficient and professional. Much better than what I've experienced from other Yelp 5 star companies. Worth every penny.
Northstar Moving Company
Larry Levy
5-Star
5 months ago
We needed to store all of our furniture for a home remodel, and based on reviews, we decided to go with Northstar Moving. We are very happy with the service we have received from them. From our initial contact with Dan Cohen, to our moving crew of David, Rafael, Esteban, and Ramino, everything was handled in a professional manner. The crew was meticulous in their preparation of our furniture for the move.
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Overall Rating

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A
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C
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Overall Rating
4.7
/5
318
reviews
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About Northstar Moving Company

Removal Companies
Since 1994, NorthStar Moving® Company in Northridge, CA has been redefining the moving industry. As the first to offer eco-luxury moving services, NorthStar Moving has elevated basic moving and storage services to a new unparalleled level of customer service through customized care and environmental consciousness. Honored with more awards for service than any other moving company, NorthStar Moving’s local, long distance and international moving, storage services and eco-luxury packages have been featured in leading magazines including The Robb Report Collection, Vanity Fair, Elle Decor, on multiple home and design television shows and are recommended by an impressive list of celebrity clientele.
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