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As of Apr 05, 2024, 302 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Ninispa's customer reviews analysis

The reviews for NiniSpa - Massage & Spa Manchester present an overwhelmingly positive customer experience, indicating a robust company reputation rooted in high-quality services and a welcoming atmosphere. Several themes recur throughout the testimonials: the professionalism and amiability of the staff, the clean and calming ambiance of the spa, and the personalization and effectiveness of the treatments. Clients consistently note that the therapists are attentive and skilled, which is crucial in the spa industry. The fact that many customers plan to return and recommend the spa to others speaks volumes about the customer satisfaction levels at NiniSpa.

Positive Feedback

Key positive aspects highlighted by customers include the expertise and friendliness of the staff, which made guests feel comfortable and tended to their specific needs. The ambiance of the spa is frequently described as clean, atmospheric, and conducive to relaxation, with many clients noting the soothing effect of the setting on their spa experience. The quality of the massages is another consistent compliment, with particular praise for the deep tissue, pregnancy, and couples massages. The attention to details—such as the temperature of the oils and the qualification of the therapists—enhances the overall spa experience. Satisfied customers also appreciate the personalized advice and aftercare provided, further cementing NiniSpa's reputation for exceptional service.

Concerns and Threads

In terms of negative feedback, there are sparse comments to draw from. One customer mentioned that a two-hour signature massage may have been too long for someone who had not received massages in a while, suggesting that while the treatment was relaxing, it might be more appropriate to ease into lengthy sessions or to receive guidance on treatment duration for those less accustomed to regular spa visits. This lone critique, however, is relatively mild and indicates that NiniSpa might benefit from further personalizing their treatment recommendations for first-time or returning clients after significant intervals.

Frequently asked questions about Ninispa

What types of massages can I expect at NiniSpa?

NiniSpa offers a variety of therapies, including deep tissue, pregnancy massages, couples massages, facial treatments and more. Each service is tailored to cater to specific needs and preferences.

How do customers describe the ambiance at NiniSpa?

Customers consistently praise the spa's clean, atmospheric setting that promotes relaxation. The ambiance is characterized by serene decor, soothing aromas, soft lighting, and overall tranquility.

Is NiniSpa appropriate for people who haven't had a massage in years?

Yes, NiniSpa welcomes both regular spa-goers and those new or returning after a break. The staff is known for their knowledge and can recommend suitable treatments; however, first-time or infrequent visitors may wish to start with shorter sessions and work up to longer treatments as advised.

Recent customer reviews and testimonials for Ninispa

Mackenzie Breckon

5-Star

a month ago

This was the best spa experience I’ve had! I got the deep tissue full body message by Justina, I will definitely be going back for more services! 10/10 recommend!

Aleksandra Kwiatkowska

5-Star

2 months ago

My partner and I recently visited this local spa for a couples massage and it was truly an amazing experience. From the moment we walked in, we were greeted with warm smiles and a welcoming atmosphere. The spa was clean and had a calming ambiance. Our massage therapists were both friendly and professional, making us feel comfortable. The massage itself was incredible. The therapists used just the right amount of pressure. The music and dim lighting added to the overall relaxation and we both felt completely rejuvenated by the end of the session. After the massage, we were given some time to relax in a quiet room. It was the perfect way to end our visit and we left feeling completely relaxed and refreshed. Overall, we highly recommend a couples massage for any couple looking to unwind and reconnect. It was a fantastic experience and we will definitely be returning for more in the future. Thank you to the amazing staff at the spa for providing us with a great couples massage experience.

Inga M

5-Star

a week ago

I recently went to NiniSpa and had a facial done. I loved the facial, the staff were super nice and professional. I received an advice what suits the best for my skin at this moment and that was exactly what I needed. The interior is so pretty there. I will definitely return there. :)

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Featured review

Ninispa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Ninispa

What types of massages can I expect at NiniSpa?

How do customers describe the ambiance at NiniSpa?

Is NiniSpa appropriate for people who haven't had a massage in years?

Recent customer reviews and testimonials for Ninispa

Overall Rating

About Ninispa

Ninispa Reviews Summary

Featured review

Ninispa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Ninispa

What types of massages can I expect at NiniSpa?

How do customers describe the ambiance at NiniSpa?

Is NiniSpa appropriate for people who haven't had a massage in years?

Recent customer reviews and testimonials for Ninispa

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