The reviews for Newington Pharmacy and Travel Clinic present a mixed perception of the company's reputation among customers. Positive experiences highlight the professionalism, quality of medical services provided, and the efficiency of the online booking system. Customers praise specific services like ear wax removal, B12 injections, and vaccine administration, and commend the pharmacy for its helpful and kind staff. However, there are recurring instances of customer dissatisfaction largely stemming from perceived rude behavior by staff, perceived unequal treatment, and inflexibility in service provision, particularly concerning returns and dispensing medications close to closing time. These negative experiences have led to strong feelings of frustration and disregard among some customers.
Key positive aspects extracted from the customer feedback include the provision of high-quality medical services like ear wax removal and B12 vitamin injections, described as professional and effective. Customers also appreciate the well-organized nature of the pharmacy, including a user-friendly online booking facility which underscores their operational efficiency. The pharmacy staff, particularly Kena, received commendation for their professionalism and customer service. Additionally, customers have endorsed the pharmacy for being accommodating, as evidenced by the proactive communication regarding PCR testing and ensuring customers have valid tests aligned with their flight schedules.
The negative aspects of customer feedback indicate occasional shortcomings in service, with particular references to customer service interactions. Instances of rudeness, specifically an incident involving a staff member (male) on the phone, have been cited as a concern by customers, impacting the perceived respectfulness and inclusivity of the pharmacy. Moreover, complaints of unequal treatment and delays in receiving service despite the readiness of an order have surfaced, leading to feelings of being undervalued. Product return policies and refusal to dispense medication close to closing time due to staffing or policy constraints have been sources of frustration for customers who expect more flexibility and care from a community pharmacy.
The pharmacy provides various medical services including ear wax removal, B12 vitamin injections, vaccine administrations, and PCR testing, as well as a travel clinic. They also have a retail section for over-the-counter medications and health-related products.
The pharmacy has specific policies in place regarding returns. Customers have expressed concerns about not being able to return products shortly after purchase. It is advisable to contact the pharmacy directly to understand their current return policy before making a purchase.
Newington Pharmacy offers an efficient website booking facility that customers find user-friendly and convenient. It allows customers to book appointments for various services such as vaccinations or B12 injections online.
Newington Pharmacy and Travel Clinic is an independently owned Community Pharmacy serving the communities of Edinburgh. We offer all types of Travel Vaccines and Antimalarials, an online GP, blood testing, HPV Vaccines and more.
