The overall reputation of NY NU Locksmith & Door Repair NYC appears to be highly positive based on the customer reviews provided. Customers praise the company for its rapid response times, reliability, professionalism, and friendliness of the staff, particularly applauding service members by name, indicating a personal touch in the service provided. Consistent themes in the reviews include a fast and efficient service delivery, with experiences of being serviced within 15 to 30 minutes, and customer satisfaction over the ability to handle a variety of locksmith needs. There is a recurring sentiment that the services offered by NY NU Locksmith are worth recommending, reinforcing the company's proficient image. The feedback demonstrates an impression of honest and transparent pricing, as evidenced by a customer's relief at a simple adjustment rather than a costly fix. However, there is a noteworthy instance of dissatisfaction with the pricing perceived as steep for the services rendered, which slightly detracts from an otherwise exemplary reputation.
Key positive aspects of NY NU Locksmith & Door Repair NYC reflected in customer feedback focus on exceptional response times, with reports of arrivals within minutes and prompt servicing. The quality of the customer service is frequently highlighted, particularly the company's effective communication and courteous professional interactions. Customers frequently designated their service experience with high ratings, often five stars, acknowledging the technicians' expertise and the overall efficiency of the service. Convenient service aspects, like setting up appointments and attentive assistance to special circumstances such as disability, are also praised. A consistent theme across the favorable reviews is the company’s integrity and honesty in conducting business, with customers aware of potential charges upfront and satisfaction with fair pricing for simple repairs exemplified in the narrative of a lock that only required adjustment rather than replacement.
Despite the overwhelmingly positive feedback, there are minor negative aspects identified by customers of NY NU Locksmith & Door Repair NYC. The most notable negative feedback pertains to pricing concerns; at least one customer expresses significant distress over the cost, feeling charged excessively for the service of drilling a lock and replacing a cylinder. This suggests that while the speed and efficiency of service are valued, there can be moments of dissonance regarding value for money. The perceived discrepancy between service quality and cost, albeit from a singular account, highlights the importance for the company to continue to balance their pricing structure with customer expectations of fairness and market standards to maintain their positive standing.
Based on customer testimonials, NY NU Locksmith & Door Repair NYC has a reputation for rapid response, with reported servicing times within 15 to 30 minutes of receiving a call for emergency lockout situations.
Customers have noted the company's transparency with upfront costs. A consistent theme in reviews is the customer's appreciation of being informed about potential charges ahead of service completion. However, potential customers are advised to inquire about the detailed pricing structure before proceeding with a service call to ensure clarity.
According to customer feedback, NY NU Locksmith & Door Repair NYC has shown understanding and patience when servicing individuals with disabilities, providing effective communication and attentive customer service throughout the process.
STORE HOURS: Monday - Friday: 9-5pmAt NY NU, we are well-trained, licensed and insured locksmith experts who specialize in everything related to locks, keys and security. We strive to give our customers the best experience possible, and we've worked hard over the years to achieve our great reputation of being professional and friendly. We never miss the chance to help a customer in need and we are always on call! So we will always be available for you. Emergency or not, we are here to assist anyone in need of a locksmith, and we guarantee the best service.our top priority to keep our customers property and belongings safe and secure at all times. We provide locksmith services and solutions that protect homes, offices, businesses and more.
