homepage
/
Manchester
/
Cafes
/
Moose Coffee

Moose Coffee Reviews Summary

Unclaimed

Cafes | Manchester

Claimed

20 York St, Manchester M2 2BB

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Moose Coffee?

As of Mar 13, 2024, 3364 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Moose Coffee's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
February 11, 2024
Last updated
March 13, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Moose Coffee's customer reviews analysis

Moose Coffee has amassed a strong reputation, with frequent positive reviews highlighting the quality of both the food and service. Customers express satisfaction with the diverse and rich menu options, particularly praising the hash browns, pancakes, and the unique option of half & half Benedict. The company's ability to cater to various dietary preferences, such as offering vegan French toast, is also appreciated. Efficiency of service emerges as a positive theme, with staff members being commended for their friendly demeanor and responsiveness, especially when customers are pressed for time. Some reports, however, indicate occasional disappointment in the consistency of the food's flavor, comparing current offerings unfavorably with the past. These incidents suggest that while Moose Coffee maintains a strong overall appeal, there is room for improvement in terms of culinary consistency.

Positive Feedback

Key positive aspects of Moose Coffee revolve around the quality and variety of breakfast offerings, with customers frequently lauding the hash browns, pancakes, and creative Benedict variants. Vegan options such as French toast also garner appreciation, broadening the establishment's appeal. Staff are consistently described as friendly and accommodating, often going out of their way to enhance the dining experience, such as rushing orders for time-constrained patrons or celebrating special occasions with complimentary treats. The atmosphere is another highlight, with patrons enjoying the calm, New York-esque vibe, thus contributing to a positive customer experience. Furthermore, Moose Coffee is noted for its value, offering generous portions at reasonable prices.

Concerns and Threads

Despite its overall positive reviews, Moose Coffee faces occasional criticism generally centered around its food quality. A recurring issue pertains to the level of seasoning and flavor, with some customers noting a decline in taste since 2016, particularly in the dishes' seasoning, such as the Manolito, and the mildness of the hollandaise sauce. Additionally, reports of excessively sweet buttermilk pancakes and overly diluted coffee point to inconsistencies in food preparation. The mentioned concern of over-fried potatoes leading to blackened pieces also indicates a need for greater attention to detail in the culinary process. Nonetheless, these criticisms are isolated when compared to the broader satisfaction expressed in most reviews.

Frequently asked questions about Moose Coffee

Does Moose Coffee offer options for various dietary preferences?

Yes, Moose Coffee provides a selection of dishes catering to different dietary preferences, including vegan options such as vegan French toast.

How is the service at Moose Coffee described in customer reviews?

Customer reviews frequently praise the service at Moose Coffee as quick, friendly, and accommodating, often noting the staff's eagerness to attend to special requests and their prompt assistance.

Have there been any notable changes to Moose Coffee's menu items over the years?

Some customers have observed changes in flavor and seasoning in comparison to previous years, suggesting that while the menu remains diverse and appealing, some long-time patrons feel the quality of certain dishes has decreased.

Recent customer reviews and testimonials for Moose Coffee

Moose Coffee
Robin MacNeill
5-Star
6 days ago
Hard to choose the hash browns or pancakes route. Went hashbrowns with a minute steak, sausages eggs, tomatoes. Salivating now remembering it. Was so good. Service quick and friendly. I said I had limited time as I had to get to a meeting and they sped it through and brought me the bill before I finished. I could eat most of the menu. Will be back. Brought me joy.
Moose Coffee
Ninah Brown
5-Star
a month ago
A really nice brunch spot! A great range of options on the menu and the pancakes were absolutely delicious! It can get very busy, but the service was very friendly, all the same. I would definitely come here again!
Moose Coffee
Jedtravels
5-Star
3 months ago
Lovely homemade dishes and good service. Nice coffee too! Get there early for breakfast to beat the rush. We had the Mexican one and one with hash, which was nice. It was supposed to come with steak but they run out so swapped with bacon. It was fine, but less Canadian and more like an English fry up. Would definitely revisit though! The other dishes being served also looked great. Thanks.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Moose Coffee's customers had a positive experience.

Positive
Neutral
Negative
More details
Moose Coffee

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
3364
reviews
Excellent
Good
Average
Fair
Poor
More details

About Moose Coffee

Cafes

Elegant, traditional diner serving hearty American-style breakfasts, brunches and coffee.

Expand