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Molly Maid Of Central And Ne Houston Reviews

Rated 4.7 based on 620 Reviews

3200 Elysian St, Houston, TX 77009, United States

Cleaning Services

Published on
February 17, 2024
Last updated
March 13, 2024

Reviews Summary

The reviews for MOLLY MAID of Central & NE Houston suggest a generally positive reputation, with many customers experiencing satisfaction with the cleaning services received. Significant praise is evident for teams being punctual, kind, and highly efficient. Clients are appreciative of the flexibility and responsiveness when scheduling, especially during last-minute requests or unforeseen circumstances. The company's ability to meet expectations on deep cleans appears satisfactory for first-time customers and is noted for excelling in post-construction cleanup scenarios. Nonetheless, some critiques do emerge, focusing on the specificity of cleaning services offered, such as the inability to clean inside an oven or tackling particularly stubborn stains which customers expected professional solutions for. There is mention of initially missed areas during a deep clean, although efforts were made to address these when pointed out. A singular but significant negative review raises concerns about unprofessional behavior and inadequate cleaning, suggesting an inconsistency in the service quality between different teams.

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What Customers Are Saying About Molly Maid Of Central And Ne Houston?

Trustguide extracts key phrases from reviews about Molly Maid Of Central And Ne Houston and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Molly Maid Of Central And Ne Houston's customers had a positive experience.

Positive
Neutral
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Molly Maid Of Central And Ne Houston Ratings

5

As of Based on 620 revies as of Feb 17, 2024

Molly Maid Of Central And Ne Houston Score

As of Based on 620 revies as of Feb 17, 2024

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Customer Reviews

As of Mar 13, 2024, 620 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Molly Maid Of Central And Ne Houston's publicly available reviews View source

Tina Maddox rated Molly Maid Of Central And Ne Houston 5 stars
2 months ago
Team 27 , Lily and Angela did such amazing work at my home. My home has never been Cleaner. They were super quiet, kind courteous, and on time they made me feel comfortable and my house feels like a home.
Patricia Jefferson rated Molly Maid Of Central And Ne Houston 5 stars
8 months ago
For the most part, my expectations were met. I needed to do more communication and more details inspection with overall satisfaction. For example, I was told by the initial coordinator that my oven would be cleaned. I’d long to see my double glass, oven door cleaned within, but it was not possible without the proper tools and told by the MM worker that, they don’t do that. She explained it this way - her mom did take her own oven apart and cleaned inside oven. It did not cross my mind to call the supervisor that came over and looked the house over and specifically the oven and told me it could be done. The details are the chronic “pebble in the shoe” that we have to live with every day: the ring around the tub and other stubborn stains, etc., these are the reasons I hire professionals, because I think that they have industrial cleaning solutions that are not found in the local stores. Service: Deep clean
Janet Lair rated Molly Maid Of Central And Ne Houston 5 stars
8 months ago
Molly maids went above and beyond when my daughter was having her baby. We had to reschedule the day with no problems at all. When the key wouldn’t work in her door and the first crew had to leave, they sent another crew out within 30 minutes when we got it unlocked. And they did a great job cleaning! Thank you Molly Maids!

Frequently Asked Questions About Molly Maid Of Central And Ne Houston

What kind of cleaning services does MOLLY MAID of Central & NE Houston offer?

MOLLY MAID of Central & NE Houston offers a range of cleaning services including regular house cleaning, deep cleaning, and post-construction clean-ups. While they are efficient in general cleaning tasks, it is advisable to discuss specific cleaning needs, such as inside oven cleaning or tackling stubborn stains, to ensure they can meet your expectations and clarify if any special tools or solutions are required.

Can I schedule a cleaning service with MOLLY MAID on short notice?

Yes, MOLLY MAID is known for accommodating short-notice requests, based on customer reviews. They have shown flexibility and responsiveness, even offering same-day services when available. However, for the best experience, it's recommended to schedule in advance when possible.

Are MOLLY MAID cleaning teams respectful and professional in their conduct?

While most feedback indicates MOLLY MAID's cleaning teams are respectful, professional, and effective, there has been an isolated incident where a team's conduct was called into question. It is important for potential customers to communicate any concerns with the company promptly to ensure proper resolution and maintenance of service quality.

About Molly Maid Of Central And Ne Houston

Cleaning Services

Molly Maid of Central & NE Houston is your dedicated team of trusted cleaning professionals. Since 1984, Molly Maid has been a go-to service for busy American families when it comes to house cleaning and maid services. Whether you need recurring cleaning services or one-time cleaning services, Molly Maid is here for you. We offer move in cleaning services, move out cleaning services, apartment and condo cleaning services, and housekeeping services. With over 500 independently owned and operated locations nationwide, you’re sure to find one in your area. All work is backed by our Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. Call us today to request a cleaning service!

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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