Modani Furniture Miami exhibits a mixed reputation based on recent customer reviews. Customers have complimented the company for their helpful staff, particularly Chris B. and Gary from customer service, who have been acknowledged for their professionalism and dedication to resolving issues promptly. The products' aesthetic appeal and modern design have garnered positive responses, with various buyers expressing satisfaction with their purchases that ranged from sofas to beds to dining chairs. However, a considerable portion of the feedback paints a stark contrast, highlighting significant dissatisfaction with product quality and customer service. Instances of manufacturer defects, delivery delays, and issues with the returns process have affected the perceived quality of products, particularly their durability. Furthermore, poor customer experiences regarding unhelpful service, difficulty obtaining parts, and communication problems during delivery have tarnished the company's image. The customer feedback suggests that while the brand may have potential for excellence, consistent quality and service are lacking, affecting overall trustworthiness and reliability.