The overall reputation of Mind and Body Thai Spa, based on recent customer reviews, paints a picture of a generally positive customer experience with a few notable concerns. Many customers have lauded the spa for its inviting atmosphere and proficient massage therapists, specifically mentioning individuals like Nok/Nana and Runny for their exceptional service. The frequently noted 'best massage ever' sentiment highlights the spa's ability to offer a high level of relaxation and physical relief, as well as a strong ability to address specific pain points such as neck and shoulder tension or lower back discomfort. However, there have been instances of dissatisfaction regarding service inconsistencies, personnel issues like staff illness, and shortcomings in facilities such as the lack of courtesy refreshments or towels for showers after the massage. These negatives, while forming a smaller portion of the feedback, indicate areas that could impact the company's reputation if not addressed consistently.
Many customers report highly satisfying experiences at Mind and Body Thai Spa, with specific praise for the quality of massages received. Reviews indicate that both therapists and treatments meet and even exceed expectations with several individuals affirming a substantial improvement in their physical well-being following their visits. Therapists, like Nok/Nana and Runny, are singled out for their welcoming nature and skilled techniques, contributing positively to the overall experience. The ability to effectively treat pain and provide relaxation is frequently noted, with several customers stating an intention to return, and a couple's massage experience receiving a perfect score. Cleanliness and a friendly environment are also repeatedly mentioned, which underscores the spa's attention to a holistic and inviting customer experience.
While positive experiences are prevalent, Mind and Body Thai Spa has encountered criticism concerning certain aspects of its service. One significant concern raised involves customer service and honesty related to scheduling and closing times, with some guests leaving with the impression that their sessions were rushed and that the spa prioritized revenue over service quality. Concerns have also been raised about the standards of amenities, where customers were disappointed by the lack of certain massage elements they expected as part of a full-body treatment, and post-service offerings like towels and refreshments. The decision to permit a sick masseur to work, potentially impacting the customer's relaxation and health, was particularly criticized. These negative experiences, although not as frequent, could potentially deter repeat business if not rectified.
Mind and Body Thai Spa offers various massage types, including back, neck, shoulder, Thai combination, couples massage, and Swedish massages with oil. These treatments have been noted for their effectiveness in addressing specific issues such as neck and shoulder pain as well as general relaxation.
There have been mixed experiences regarding post-massage amenities. Some customers have expressed disappointment due to the lack of courtesy refreshments and suitable towels for drying off after the massage. It is advisable to enquire directly with the spa for current amenities provided.
It is recommended to book in advance to secure your preferred time slot as the spa can get busy; however, they do seem to accommodate walk-ins when possible, offering remaining slots.
Mind and Body Thai Spa welcomes you to a blissful sanctuary for you to enjoy authentic, therapeutic and relaxing Thai massage. Take time out to unwind and de-stress with one of our highly experienced and well-trained therapists.Enjoy the peace and tranquillity of our luxurious massage studios, each designed to give you the most relaxing and gratifying massage. Everything in Mind and Body Thai Spa has been specially designed so that you can capture genuine Thai culture, philosophy and aromas, bringing you an authentic Thai experience.We invite you to experience a taste of Thailand in Haymarket, Edinburgh.
