Evaluating the company reputation of Miami Strong Gym, the customer experiences present a largely positive outlook on the facility, with several recurring themes in their feedback. Most regular and visiting patrons commend the gym for its cleanliness, a vast array of unique and effective equipment, and friendly, welcoming staff. Enthusiastic gym-goers highlight the gym's ambiance, often noting the pleasant scent and maintenance, suggesting a high standard of hygiene and care. The clientele appreciates the gym's diverse offering of equipment tailored to various fitness disciplines, including bodybuilding and general fitness, and the added bonus of private showers. The location, offering a beautiful view and the capacity to conduct exercises with minimal wait times, adds to the allure, enhancing the customer experience. On the flip side, the major points of critique relate to operational hours and the lack of a recovery/sanctuary area within the facility. Customers express a need for earlier opening times to accommodate their schedules. Despite the overall positive reception, these operational shortcomings, alongside considerations for improvements in membership pass durations, reveal areas for potential growth and customer satisfaction enhancement.