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As of Apr 25, 2024, 298 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Masters Services's customer reviews analysis

Masters Services Chimney & Masonry - DFW has garnered a positive reputation based on customer reviews that praise their specialized knowledge and dedication to both residential and commercial chimney and fireplace projects. Clients are consistently impressed by the team's professionalism, effectiveness, and ability to provide a comprehensive service, from inspections to installations and repairs. The company's handling of larger projects and historic home restorations has been noted for its reliability and quality outcomes. Despite some reported delays, the persistence and follow-through in seeing projects to completion contribute significantly to customer satisfaction. Attention to detail, responsiveness to service calls, and the proactive approach in resolving any post-service issues are key elements that are frequently mentioned and contribute to the company's commendable standing in the community.

Positive Feedback

Positive feedback for Masters Services centers on several key points. The company's proficiency is highlighted by the detailed knowledge and passion of their staff for restoration projects, especially concerning historic homes. Professionalism is repeatedly stressed in customer descriptions of their interactions with the company, indicating a well-trained and courteous team. The quality of the work performed is also a recurring theme, with mentions of the beauty and functionality of the completed products. Responsiveness plays a significant role in their positive image, with prompt service appointments, efficient in addressing any arising problems, and their ability to provide customer satisfaction in both residential and commercial settings. Additional praises include the thoroughness of inspections, the manner in which they handle the unexpected, and the extra mile that technicians are willing to go, providing confidence and trust in their services.

Concerns and Threads

Critique of Masters Services appears to be minimal and largely associated with unavoidable aspects of service provision. Some customers experienced delays, although these are described as unavoidable rather than due to negligence or lack of effort. Issues encountered post-service, such as mortar adhering to dampers, are noted but are swiftly and effectively resolved, indicating an overall concern for quality and customer experience rather than a pattern of negative service. While these examples represent areas for improvement, customer feedback does not significantly detract from the company’s reputation but rather underscores its commitment to problem-solving and customer satisfaction.

Frequently asked questions about Masters Services

Does Masters Services Chimney & Masonry handle large and complex projects like restoration in historic homes?

Yes, Masters Services is experienced in handling large and complex projects, including the restoration of chimneys and fireplaces in historic homes. They are recognized for their detailed knowledge and the ability to bring these important features up to code while maintaining the aesthetic integrity of the property.

How does Masters Services address issues that may arise after service completion?

Masters Services is committed to customer satisfaction and addresses post-service issues promptly and effectively. If problems are encountered, such as mortar adhering to the damper, they will return to resolve the issue and ensure that everything is functioning correctly.

Are the technicians at Masters Services knowledgeable and able to explain the services needed?

Yes, the technicians at Masters Services are noted for their expertise and willingness to share their knowledge. They thoroughly answer questions, provide detailed inspection reports, and make sure that clients understand the work required.

Recent customer reviews and testimonials for Masters Services

Ian Maclean

5-Star

4 months ago

I chose Master Services to restore 3 chimneys/fireplaces in my historic home largely because I was very impressed by their knowledge and passion for the project, as well as the process used to coat the inside of the flues to bring them up to code. And I couldn’t be happier with their work and the finished product(s). The fireplaces work great and look great! Mine was a large project that had some unavoidable delays but Master Services was always reliable and saw the project through to the end, I could and see and appreciate the team’s collective dedication and satisfaction in completing a job well done!

LDS Clarett

5-Star

a week ago

I used them in April to install custom doors and screen on my fireplace. Richard did the install and was very professional and knew exactly how to install. It is absolutely 💯 👌. The company is Awesome!! Very professional . The quality is well worth it for the beauty of the product.

Karyn Driscoll

5-Star

4 months ago

Master Services did a 5 star job of inspecting our fireplaces, refurbishing one set of logs and replacing another. They are kind, professional & thoroughly addressed all of our concerns. We will be using them for annual service needs & I highly recommend them for any of your fireplace needs.

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Masters Services's customer reviews analysis

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Concerns and Threads

Frequently asked questions about Masters Services

Does Masters Services Chimney & Masonry handle large and complex projects like restoration in historic homes?

How does Masters Services address issues that may arise after service completion?

Are the technicians at Masters Services knowledgeable and able to explain the services needed?

Recent customer reviews and testimonials for Masters Services

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About Masters Services