Masters Services Chimney & Masonry - Houston | Chimney Sweep logo

Master Services Reviews Summary

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Chimney Sweeps | Houston, TX

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11665 Fuqua St f607, Houston, TX 77034, United States

Trustguide Rating

TrustScore®
A+
A
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Master Services?

As of Mar 28, 2024, 217 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Master Services's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
March 28, 2024
Last updated
March 28, 2024

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Master Services's customer reviews analysis

Masters Services Chimney & Masonry in Houston maintains a prominently positive reputation based on the majority of recent customer reviews. Their technicians, specifically Nathan and Joe, have been repeatedly commended for their professionalism, thorough and efficient work, as well as their polite and pleasant demeanor. The company exhibits strengths in various scopes of work, including updates to brickwork, chimney repair, and fireplace servicing, and shows attention to customer service through prompt scheduling, communication, and comprehensive explanations. While most experiences shared by customers are commendable, there is an account of dissatisfaction where promised services did not resolve the client’s problem, highlighting an area for potential improvement in service delivery and follow-up.

Positive Feedback

Customers express considerable satisfaction with Masters Services Chimney & Masonry, celebrating the provider for exceptional on-site service and customer care. Positive remarks frequently applaud the professionalism of crew members such as Nathan, Joe, and Brian, who not only perform the services requested but also provide valuable advice and refrain from pressuring upsells. Furthermore, the staff's attention to maintaining cleanliness and respecting the homes they work in, by using protective materials on flooring, is well received. The company’s ability to handle a range of tasks, from repairs to installations with efficiency and detail, contributes positively to their reputation. The convenience and ease of administrative interactions, including estimates, payment, and scheduling, signify a well-organized operation that values client time and experience.

Concerns and Threads

Despite many positive reviews, Masters Services Chimney & Masonry also faces criticism from a customer who encountered a significant issue. After engaging the company for a leaking chimney repair that entailed multiple services such as a new cap, crown coating, and sealants, the issue persisted post-service. This negative experience outlines concerns with the effectiveness of their solutions and the follow-up process as the customer noted a lack of resolution or adequate response after reporting the unresolved leaking problem. Such a situation underscores the importance of effective after-service support and may indicate discrepancies in the company's service quality or diagnostic accuracy in specific cases.

Frequently asked questions about Master Services

What types of chimney and masonry services does Masters Services offer?

Masters Services offers a range of chimney and masonry services, including chimney cleaning (sweeping), inspections, repairs and restorations, installations of fireplace doors and gas log sets, brickwork updating, and custom solutions like chimney caps.

Do technicians from Masters Services clean up after completing their work?

Yes, according to customer feedback, technicians from Masters Services are noted for their cleanliness and care for clients' homes during and after service, often leaving the work area cleaner than when they arrived.

What should I do if I am not satisfied with the repair or service received from Masters Services?

If you are not satisfied with the work from Masters Services, you should contact their customer service department to report the issue. The company is generally responsive, but in the event of a lack of follow-up, persistence may be necessary to ensure your concerns are addressed.

Recent customer reviews and testimonials for Master Services

Master Services
Grandpa Grandpa
5-Star
a month ago
Nathan and Joe did an outstanding job updating our brick on the front of the house and fireplace. Very professional and fast and cleaned the area better than what it was when they arrived. A+ service and will have them back for more projects in the future.
Master Services
Piano Science
5-Star
4 weeks ago
Joe and Nathan did an excellent job on my chimney and were a pleasure to work with. Office staff are also wonderful, and it was easy to see my estimate, pay, and handle scheduling. Very responsive and competent staff. Thank you!
Master Services
Carolyn Dornburg
5-Star
3 months ago
Finding a company that actually knows what they are doing with Chimneys is actually a lot harder than it sounds like it should be. I had a cracked back panel in my fireplace and they did a great job fixing it and fixed all the other things that were not optimal in my fireplace. The crew was very knowledgeable and gave great tips on reducing future creosote buildup in my chimney. They also added something to improve the heat output into the house, I'm looking forward to our first use.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Master Services's customers had a positive experience.

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Master Services

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
217
reviews
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About Master Services

Chimney Sweeps
Masters Services Chimney has 25+ years experience in the chimney and fireplace industry. We are a veteran and family-owned and operated home service company. Our services include chimney repairs and services, fabrication and installation of chimney caps, fireplace services, and masonry repairs. Our owner is a Master Certified Chimney Professional that started in 1998. We have grown to service DFW, Houston, and OKC all from our corporate office in Denton to have satellite offices in the other cities. We hire career minded individuals that want to start a career in our industry for training and opportunities to further grow their future. Our experienced and friendly team is what make our services above the rest!
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