The reviews for Rooftop Chimney Sweeps provide a mixed insight into the company's reputation and customer experience. Several customers praise the professionalism, responsiveness, and quality of the services provided, indicating a positive overall sentiment among satisfied clients. However, a significant concern highlighted in multiple reviews is the difficulty related to scheduling appointments. A miscommunication and a long wait for scheduling appear to be recurrent themes, which have caused frustration and led to a loss of confidence in some customers. The mention of a faulty online scheduling tool serves as further evidence of operational shortcomings. While the actual service, when performed, tends to be well-received, these scheduling issues are a detrimental factor to the customer experience and the company's reputation.
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What Customers Are Saying About Rooftop Chimney Sweeps?
Trustguide extracts key phrases from reviews about Rooftop Chimney Sweeps and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Rooftop Chimney Sweeps's customers had a positive experience.
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Rooftop Chimney Sweeps Ratings
1
As of Based on 12 revies as of Apr 02, 2024
Rooftop Chimney Sweeps Score
As of Based on 12 revies as of Apr 02, 2024
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Customer Reviews
As of Apr 02, 2024, 12 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Rooftop Chimney Sweeps's publicly available reviews View source
I called to have an inspection set up. It took 2 months to get an appointment and when the day finally comes, despite several text messages confirming the appointment, no one shows. I call the office and they say there was some “mishap” on their end and no one was schedule to arrive. The next date they offer, after they failed to follow their own scheduling, is 8 days later! I’d already waited 60 days, you mess up and don’t show and then the best you can do is ask me to take another day off work a whole week away?! They offered a $50 dollar credit but that wasn’t even an 8th if they total cost for the inspection! Totally did not instill any confidence in their actual service if they ever showed up. I just cancelled and looked for service elsewhere. Maybe they do good work but if you schedule with them, good luck trying to get someone to look at your actual chimney.
Jeff Brewer rated Rooftop Chimney Sweeps1 stars
2 years ago
DO NOT WASTE TIME WITH ONLINE SCHEDULING. The online scheduling tool is not accurate; it only generates a cue for them to call you. Regardless of the time/date you requested online, the times available to you will be much different. For example, I requested 9 September in the online tool and the first they have available is 30 September.
I had used these people for several years now. The service was good when I was able to get them out in the past. They were more expensive than some of their competitors, but I thought the good service was worth it. However, the difficulty in scheduling them this year made me look for other options. Services: Chimney inspections, Chimney cleaning
Jennifer Preslar rated Rooftop Chimney Sweeps1 stars
2 years ago
Matthew did an excellent job! They were very professional and were able to tell me exactly what needed to be fixed and why. The office is very responsive and quickly answers phone calls and emails. If you’re in the Richmond area and need chimney sweeps, they’re definitely the way to go!
Frequently Asked Questions About Rooftop Chimney Sweeps
How far in advance do I need to schedule an appointment with Rooftop Chimney Sweeps?
Due to reported long wait times, it's advisable to schedule your appointment as early as possible. Previous customers have experienced waits up to two months, so consider this when planning your chimney maintenance.
Is the online scheduling tool for Rooftop Chimney Sweeps reliable?
Based on recent customer feedback, the online scheduling tool may not accurately reflect available dates. It's recommended to follow up with a phone call to confirm your appointment.
What can I expect in terms of service quality from Rooftop Chimney Sweeps?
Many customers report a high level of professionalism, expertise, and satisfaction with the actual chimney services performed by Rooftop Chimney Sweeps.
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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