I called to have an inspection set up. It took 2 months to get an appointment and when the day finally comes, despite several text messages confirming the appointment, no one shows. I call the office and they say there was some “mishap” on their end and no one was schedule to arrive. The next date they offer, after they failed to follow their own scheduling, is 8 days later! I’d already waited 60 days, you mess up and don’t show and then the best you can do is ask me to take another day off work a whole week away?! They offered a $50 dollar credit but that wasn’t even an 8th if they total cost for the inspection! Totally did not instill any confidence in their actual service if they ever showed up. I just cancelled and looked for service elsewhere. Maybe they do good work but if you schedule with them, good luck trying to get someone to look at your actual chimney.