Marquee Event Rentals - Chicago exhibits a mix of experiences that suggest variability in customer satisfaction and service delivery. Consistently praised for its customer service and preparation during setup, the company has built a reputation for dependable support for community events and handling last-minute requests effectively. The variety of rental items and the ability to source multiple needs from a single place has earned the company positive recognition. On the contrary, significant concerns have arisen, particularly regarding the condition and timeliness of rental items. Instances of worn-out furniture, missed delivery of components like chair pads, and unfulfilled or late refunds have detrimentally impacted the company's reputation. Operational issues, including communication breakdowns and internal department struggles, hint at possible systemic problems that could affect service delivery and employee welfare.