Featured review

As of Apr 16, 2024, 1473 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Mariachi Restaurant's customer reviews analysis

Evaluating Mariachi Restaurant's reputation through recent customer reviews reveals a strongly positive customer experience characterized by high-quality Mexican cuisine and exemplary service. Diners frequently cite the authenticity and deliciousness of the food offerings, including the praised nachos, chimichangas, and brownies, acknowledging diverse dietary options with vegan and vegetarian choices available. Staff assistance and knowledge are highlighted as key elements contributing to the dining experience, although there is a minor note regarding the efficiency impacted by understaffing. The ambiance is commonly described as welcoming and conducive to family dining. A contentious point, however, that emerges is the automatic service charge, which some clients feel detracts from the overall experience.

Positive Feedback

Positive feedback for Mariachi Restaurant underscores several key strengths that resonate with customers. The food quality consistently stands out, with patrons labeling it the 'best Mexican food' they have eaten, surpassing even meals in Mexico, and stressing its authenticity and tastiness. Menu options are noted for their diversity, including ample vegetarian and vegan options that cater to various dietary needs. The restaurant's ambiance receives accolades for being family-friendly and aesthetically pleasing, enhancing the dining experience. Furthermore, the staff's accommodating nature, politeness, and menu knowledge contribute heavily to the positive impressions of diners who also appreciate the effort made to accommodate without reservations and dietary restrictions.

Concerns and Threads

Despite the overwhelmingly positive response, a few areas of concern do surface within the customer feedback of Mariachi Restaurant. One recurring criticism involves the service charge, which some customers oppose, especially when it is automatically added to the bill for smaller groups. Additionally, the reviews hint at instances of understaffing resulting in less interaction with service staff, albeit maintaining a generally efficient service. There is also a mention of inconsistency with the availability of advertised vegan options, which could lead to disappointment for those with specific dietary preferences. Finally, the experience of receiving a dirty utensil and dilute cocktails suggests occasional lapses in attention to detail during busier periods.

Frequently asked questions about Mariachi Restaurant

Does Mariachi Restaurant offer options for vegans and vegetarians?

Yes, Mariachi Restaurant has a variety of vegan and vegetarian options available, and their staff is noted to be accommodating in adjusting dishes to meet dietary restrictions.

Is it recommended to make a reservation before dining at Mariachi Restaurant?

While walk-ins are accommodated, it is recommended to book a table due to the popularity of the restaurant, especially during peak hours to ensure a spot.

Is there a service charge at Mariachi Restaurant, and can it be removed?

Yes, there is an automatic service charge added to the bill for smaller groups, which some patrons find objectionable. It is unclear if this charge can be removed upon request.

Recent customer reviews and testimonials for Mariachi Restaurant

Vikki M

5-Star

2 months ago

Hugely impressed and grateful for the service we received last night. Food was excellent. Starter of nachos and chicken wings (with XXX hot sauce). Nachos super tasty and chicken wings almost burned my face off - perfect!! Mains of pork and veggie chimichanga - both amazing. Guacamole seasoned really well. Will definitely be back. Mega thanks to Matt and the rest of the the staff. 11/10

Chloe Welch

5-Star

3 months ago

This was by far the best Mexican food I have ever eaten. My partner and I were in Edinburgh for a little getaway and decided to eat out posh on one of the nights. We ended up looking at what was in the area and didn’t really fancy the abundance of Italian or French food in the area so decided on a little Mexican we walked past earlier in the week. It’s safe to say, this may be one of the best meals I have ever had. The food was absolutely delicious and the staff were so polite and made you feel very welcome. The food I had here was better than food I have had in Mexico itself 💗

Paul Elliott

5-Star

5 days ago

What a fantastic restaurant, it was so good we went back again the following night as well, we turned up without a booking and although the restaurant was quite full they gave us a table. The staff were really helpful and knowledgable about the food. We had king prawn tacos, vegetable quesadillas, nachos and a tray of sides guacamole, pico de gallo, jalapeños. The food was absolutely delicious we would highly recommend this restaurant.

Read all reviews

Mariachi Restaurant Reviews Summary

Trustguide Rating

What do customers say about Mariachi Restaurant?

Own this business?

Featured review

Mariachi Restaurant's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Mariachi Restaurant

Does Mariachi Restaurant offer options for vegans and vegetarians?

Is it recommended to make a reservation before dining at Mariachi Restaurant?

Is there a service charge at Mariachi Restaurant, and can it be removed?

Recent customer reviews and testimonials for Mariachi Restaurant

Satisfaction Score

Overall Rating

About Mariachi Restaurant