Evaluating the collective customer feedback for ASP - America's Swimming Pool Company of Dallas, the company appears to have a generally positive reputation, evidenced by commendations for its responsive communication, professionalism, and quality of work. Many reviews emphasize the efficient and courteous nature of staff, specifically noting individuals like Bryan Norton, DeAndre Major, and Barry for their exceptional service and communication. The company's ability to follow through with timely repairs and maintenance, and to address unique demands, such as matching obsolete tiles or promptly attending to mechanical failures, contributes to a high level of customer satisfaction. Despite these positives, there are notable concerns raised regarding the longevity of the work performed, as well as instances of poor customer service following the completion of initial projects. A recurring issue seems to be related to the limited warranty on work, which has caused frustration for some clients facing premature deterioration of installed fixtures, leading to additional costs.
Positive customer feedback for ASP - America's Swimming Pool Company of Dallas primarily highlights the company's reliability and strong communication skills. Staff members like Bryan Norton, DeAndre Major, and Mike Gardner receive praise for their prompt responses and diligent updates, which are indicative of the high level of customer service that is often mentioned. The professionalism and expertise of the team are also recurring themes, with clients expressing satisfaction with the thorough nature of the work, whether it's routine cleaning, repairs, replacements, or full-scale renovations. The delivery of consistent weekly service reports also reflects an organizational commitment to transparency. Moreover, the ability to handle emergencies swiftly showcases their dedication to maintaining customer trust and ensuring the functionality and safety of the pools they service.
Among the critiques faced by ASP - America's Swimming Pool Company of Dallas, the most significant issues stem from disappointment in the durability of the work and the purported lack of post-completion support. Customers such as one who experienced problems with an outdoor kitchen sinking prematurely expressed dissatisfaction with the one-year warranty, feeling that it does not sufficiently cover the longevity expected of such installations. Additionally, poor follow-through on customer service, particularly in transition when original contacts like Darren leave the company, has led to a sense of abandonment and frustration for some clients. There are also complaints related to billing discrepancies, such as being charged for incomplete services or receiving additional charges for unresolved issues, illustrating a need for improvement in service accuracy and financial transparency.
Based on customer reviews, ASP appears to offer a standard one-year warranty on their work. However, for exact details and any additional warranty options, it is recommended to discuss with the company directly during the contract phase.
Yes, ASP provides emergency repair services. Reviews note instances where the company responded and attended to mechanical failures within a short time frame, suggesting an efficient and reliable emergency service protocol.
The company is recognized for having strong communication through various means such as phone and email. They are praised for their responsiveness, with several clients highlighting the provision of weekly service reports and consistent updates on service requests.
A full service swimming pool company! We proudly service the North Dallas area including Addison, Allen, Carrollton, Coppell, Farmer's Branch, Flower Mound, Garland, Highland Park, McKinney, Park Cities, Plano, Richardson and University Park.As a Certified Environmentally Responsible Contractor, our practices ensure your pool is in the safest possible hands. Our highly insured team is trained in safe chemical storage, pollution prevention, and more.Call us for quotes (469) 378-9221 on weekly maintenance service, equipment repair and replacement and remodel services including but not limited to re-plaster, waterline tile, coping and decks. We can do all types of deck surfaces, stamped concrete or pavers.How can we serve you?
