The reputation of Maid Marines, as derived from the latest reviews, presents a mixed view of customer experiences and satisfaction. Customers have raised substantial concerns regarding service consistency, communication, and professionalism. Complaints such as unannounced rescheduling, lack of response to feedback, and incomplete services are recurrent themes affecting the company's reputation. While some reviews highlight tardiness and missed appointments, others decry unprofessional interactions and dissatisfaction with cleaning standards, indicating a discrepancy between the promised service and delivery. On a more positive note, reviews also underscore experiences with friendly and professional cleaners, flexibility, and responsiveness to special cleaning requests. These mixed experiences contribute to a divided overall customer perception of Maid Marines.
Several positive aspects of Maid Marines emerge from customer testimonials. A number of clients reflect on the professionalism and friendliness of the cleaning staff, noting the quality of the deep cleaning and general housekeeping services provided. Long-term clients express continued satisfaction, mentioning thorough cleaning, responsiveness to instructions, and accommodation of special requests, such as cleaning after pets. A significant emphasis on the cleaners' politeness and ability to work around clients' schedules is a recurring positive feature. Moreover, new clients commend the company for a pleasant experience right from the initial contact through to the completion of the service, with particular praise for the effective tackling of cleaning tasks in homes that have been vacant for some time.
Key negative aspects highlighted in customer feedback predominantly center around issues of reliability, customer service, and quality assurance. Instances of cleaners arriving late or leaving prematurely without completing tasks are a source of major discontent among clients. Communication lapses, such as failure to promptly inform customers of schedule changes or to respond to concerns raised through feedback mechanisms, portray the company's customer service in an unfavorable light. Quality of cleaning has come under scrutiny with reports of skipped areas, inadequate cleaning methods leaving residues, and failure to adhere to the expected cleaning standards, ultimately prompting some long-term clients to seek services elsewhere.
Maid Marines offers a range of cleaning services including standard cleaning, deep cleaning, and general housekeeping. Services can accommodate special requests and clients with specific needs such as cleaning up after pets.
Feedback on responsiveness is mixed. Some customers have noted quick responses and accommodating service to their concerns, while others have experienced delays or lack of follow-through when voicing dissatisfaction or encountering issues with scheduled services.
Based on customer reviews, Maid Marines does not always provide the same cleaner for each appointment. Some customers have experienced a rotation of different personnel, which has affected service consistency for them.
Established in 2012.Maid Marines Cleaning Service started in 2012 and has built up a solid reputation over the years as New York's finest in home cleaning services. Maid Marines is a NYC-based team of housekeepers committed to providing an impeccable level of cleanliness with every visit. From home cleaning to office cleaning, Maid Marines services all customers across the NYC area, including all five boroughs and beyond. Teams of housekeepers are located throughout the city - so Maid Marines will consistently arrive on-time regardless of where you're located. Schedule your next clean today at the official Maid Marines website, where you'll find an easy booking form. Payment is made 100% online - so there's no need to fumble with cash or
