AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.

Maid Marines Reviews

Rated 4.6 based on 151 Reviews

37 W 26th St #410, New York, NY 10010, United States

Cleaning Services

Published on
January 19, 2024
Last updated
March 13, 2024

Reviews Summary

The reputation of Maid Marines, as derived from the latest reviews, presents a mixed view of customer experiences and satisfaction. Customers have raised substantial concerns regarding service consistency, communication, and professionalism. Complaints such as unannounced rescheduling, lack of response to feedback, and incomplete services are recurrent themes affecting the company's reputation. While some reviews highlight tardiness and missed appointments, others decry unprofessional interactions and dissatisfaction with cleaning standards, indicating a discrepancy between the promised service and delivery. On a more positive note, reviews also underscore experiences with friendly and professional cleaners, flexibility, and responsiveness to special cleaning requests. These mixed experiences contribute to a divided overall customer perception of Maid Marines.

Read more

What Customers Are Saying About Maid Marines?

Trustguide extracts key phrases from reviews about Maid Marines and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Maid Marines's customers had a positive experience.

Positive
Neutral
Negative

Maid Marines Ratings

1

As of Based on 151 revies as of Jan 19, 2024

Maid Marines Score

As of Based on 151 revies as of Jan 19, 2024

Got a busrning question about Maid Marines?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 13, 2024, 151 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Maid Marines's publicly available reviews View source

Kyle Stevenson rated Maid Marines 1 stars
3 weeks ago
They do not know how to run a business. They best thing for them to do is to close. Every week I have to call to figure out why my cleaner is late. I do not know why they call themselves maid marine when they do not promptly communicate with their costumers if there is a change. If my appointment is at 12:30 they knew before 12:30 that they were not going to make it. I should not find out by contacting them at 12:35 to see why or if they can't make it. if they had a real process in place at 12:35 I would be getting a call confirming that the cleaner is here or at least en route. I should not have to contact them after my appointment time. period so, instead of communicating that you decide to not show up,
Chelsea Gutiérrez-Garratt rated Maid Marines 1 stars
4 months ago
This was my first time using a cleaning service. I am 8 1/2 months pregnant with our first baby and my mobility is limited at this stage in my pregnancy. I can't bend over and clean the tubs or vacuum underneath the sofa. I liked this company vetts their employees and seemed to provide quality cleaning services, based on the research I did. I have brothers that served in the Marine Corps so this also helped in choosing this company. After experiencing a pandemic, I think we all want the highest cleaning standards and I was hoping I'd get this service from Maid Marines. The cleaner arrived on time with everything she needed. I had paid for a basic clean that was to take about 3 hours. She went right to work. When she was finished I went to see how everything looked and my experience had not reflected what I had read. Both bathrooms behind the door still needed to be vacuumed, shelves needed to be dusted and in the kitchen she didn't wipe or move anything on the counter to clean behind the appliances and things like that. I'm not sure what she used to mop the floors but there was a film. When I showed her the areas that needed to be cleaned she would clean it and was very nice but I didn't pay for a deep cleaning just a regular clean and what I was pointing out should've been cleaned. I did a company survey and since I gave two stars it asked for me to ring the company which I did and I had left a voicemail. I have yet to hear back from them and this is why I am writing a review on Google. If you're looking for a cleaning service, I'd dust this one off the list. Service: Standard cleaning
D Kelly rated Maid Marines 1 stars
4 months ago
We used them for 2 years but feel the service declined and switched to a different company. They sent a different person for every clean ( we had the same person prior to this for a year). We had a bad cleaning (bed wasn’t made, counters weren’t cleaned etc) and when we contacted company about poor service we did not hear back until we followed up.

Frequently Asked Questions About Maid Marines

What kind of cleaning services does Maid Marines offer?

Maid Marines offers a range of cleaning services including standard cleaning, deep cleaning, and general housekeeping. Services can accommodate special requests and clients with specific needs such as cleaning up after pets.

How responsive is Maid Marines to customer feedback and concerns?

Feedback on responsiveness is mixed. Some customers have noted quick responses and accommodating service to their concerns, while others have experienced delays or lack of follow-through when voicing dissatisfaction or encountering issues with scheduled services.

Can I expect the same cleaning personnel for each scheduled service with Maid Marines?

Based on customer reviews, Maid Marines does not always provide the same cleaner for each appointment. Some customers have experienced a rotation of different personnel, which has affected service consistency for them.

About Maid Marines

Cleaning Services

Established in 2012.Maid Marines Cleaning Service started in 2012 and has built up a solid reputation over the years as New York's finest in home cleaning services. Maid Marines is a NYC-based team of housekeepers committed to providing an impeccable level of cleanliness with every visit. From home cleaning to office cleaning, Maid Marines services all customers across the NYC area, including all five boroughs and beyond. Teams of housekeepers are located throughout the city - so Maid Marines will consistently arrive on-time regardless of where you're located. Schedule your next clean today at the official Maid Marines website, where you'll find an easy booking form. Payment is made 100% online - so there's no need to fumble with cash or

Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
3882316185596499348

How was your experience with Maid Marines?

People also checked

Happi Cleaning Co. logo
Happi Cleaning Co.

Rated 5 stars

Molly Maid of Northwest Dallas County logo
Molly Maid

Rated 5 stars

Maid Svc logo
Maid Svc

Rated 5 stars

BerryClean logo
Berryclean

Rated 5 stars

iQ Cleaning logo
IQ Cleaning

Rated 5 stars

Think Maids logo
Think Maids

Rated 1 stars

Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.