The overall company reputation of Luxury Flooring and Furnishings is predominantly positive, reflected through several key elements mentioned in recent customer reviews. Customers praise the quality of products, particularly engineered wood and laminate flooring, and feel satisfied with their purchases, often expressing intent to buy again for other rooms in their homes. The company's website is commended for ease of use, and the provision of samples, which play a significant role in the decision-making process, enhances the customer experience. Follow-up support regarding fitting and aftercare is appreciated, maintaining a balance of being helpful while not overly intrusive. However, there is a notable instance of dissatisfaction concerning delivery issues, where a customer's flooring was attempted to be delivered to the wrong address multiple times, leading to frustration and inconvenience. Communication difficulties in resolving delivery problems also detract from an otherwise commendable customer service record.
Positive customer feedback highlights a number of key elements that contribute to Luxury Flooring and Furnishings' favorable reputation. Firstly, the accessibility and functionality of the website have been praised for facilitating an easy and efficient shopping experience. Secondly, the provision of flooring samples, often accompanied by complimentary tea and biscuits, has left a lasting positive impression, indicating a thoughtful approach to customer care. The product range, including the quality and finish of engineered wood and laminate flooring, has largely met or exceeded customer expectations, helping cement trust in the company's offerings. Furthermore, swift delivery and the helpfulness, patience, and attentiveness of customer service representatives like Lewis have been influential in establishing a reliable and professional image.
On the flip side, the principal negative aspect arising from customer feedback pertains to delivery issues. A customer reported not receiving their flooring due to it being erroneously delivered to the wrong address, with repeated offenses causing significant inconvenience. Furthermore, the same customer highlighted an inefficient communication system, finding it difficult to get through on the phone to resolve the delivery mishap. Another minor critique involves a sample not representing the full effect of the flooring, though it did not ultimately deter the customer from placing an order. These negative experiences could potentially harm the perception of the brand's reliability and customer service efficiency.
Our samples are intended to provide a close representation of the final product. To ensure satisfaction, please review multiple samples to get a comprehensive idea of the variations and textures. Keep in mind that, on rare occasions, the full flooring effect may differ slightly due to natural variations.
In the unlikely event of a delivery issue, our customer service team is committed to resolving the matter promptly. We advise customers to contact us directly, either by phone or email, to assist with correcting any delivery mishaps and to ensure your order arrives at the correct destination.
Customers can make changes to their order up to the point of finalizing it for dispatch. For any modifications or to discuss our return policy, we encourage customers to contact our sales team, who can provide assistance tailored to individual needs.
Luxury Flooring stocks the finest selection of beautiful, affordable and robust flooring to transform any home. Our range includes the finest in solid wooden flooring, laminate flooring, carpets, engineered wooden flooring and every fixture and fitting you’ll need for installation – all at discounted prices.
